Problem charging phone

Forums › One NZ (including Farmside) › Problem charging phone

chrissie

156 posts

Master Geek

#9762 11-Oct-2006 16:35

Hi Guys

Switching to this forum, now that I've bought a BT enabled mobile LOL! It's a SE Z520i.

*Edited*

My problem is that for some strange reason the charger won't charge, although it appears new and everything else including the phone itself is in pristine condition (I bought it on Trademe in supposedly "as new" condition).

My neighbour has lent me her charger and the phone is now charging but I'm just wondering about contacting the seller. Should I ask for a part refund for the non working charger? Or can it be repaired?

I'm new to mobile phones and would welcome your advice.

Mucho gracias in advance as always! :)

richms

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#48341 11-Oct-2006 18:21

If it charges on another charger then clearly the one you were supplied is either the wrong one, or is faulty.

Is the voltage on it the same as the one you borrowed?

Richard rich.ms

chrissie

156 posts

Master Geek

#48344 11-Oct-2006 18:32

Yes, the chargers are exactly the same (as are the phones). It rather looks like the charger supplied originally was faulty. However I doubt the original owner has a warranty. Even so, do you think the company would replace it?

sat

142 posts

Master Geek

#48349 11-Oct-2006 19:52

ask for a refund or ask the seller to replace it with another charger

It is New Zealand's role to send out its bright young men and women to help run the rest of the world. And they go, not hating the country of their birth, but loving it. From this loving base they make their mark on the world.

chrissie

156 posts

Master Geek

#48369 11-Oct-2006 21:51

Well, I've emailed Sony Ericcson explaining the problem, so we'll see what they say (not that I'm overly hopeful).

I'm also going to email the Trademe guy who sold me the phone and tell him what's happened. Since he owns a transport business and is replacing all his phones (including his spare ones which this one is), I suspect he bought a bulk lot ex bankrupt stock or something similar, so he won't have either a receipt or a valid warranty.

I don't want him to replace the charger with a generic copy, I want a genuine SE one (for my peace of mind if nothing else).

Anyway I guess I'll just have to wait and see. Meanwhile if anyone knows of a spare (genuine) charger kicking around somewhere, please let me know.

Thanks again as always. :)

pebbles

741 posts

Ultimate Geek

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#48380 11-Oct-2006 23:13

Hey, I think unfortunately the guy on trademe doesn't have to do a thing in all this,but I do hope for your sake he's a nice one! I've had some trouble with that before as i bought a phone and wasn't told that it didn't charge but the seller wouldn't do a thing, and he didn't have to either which sucked.

Good luck with this though! Go the neighbours :)

chrissie

156 posts

Master Geek

#48497 12-Oct-2006 18:27

Guess what guys?

I've just had an email reply from Sony Ericcson and they will courier a new charger out to me! What fantastic customer service!!!

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BDFL - Memuneh
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#48501 12-Oct-2006 19:11

Wow! Good one. And good to let people know what is a good service!

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JAMMAN2110

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#48511 12-Oct-2006 20:59

Go Sony Ericcson! Now Nokia.. about my phone battery..

quebec

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#48601 13-Oct-2006 18:10

Thats great News, SE's customer serivice seems amazing, do you mind sharing what exactly you told them? Cheers

chrissie

156 posts

Master Geek

#48602 13-Oct-2006 18:17

This is what I told them, via a feedback type form on their website:

"Hi there. I've just bought (second hand) an SE Z520i. It was in pristine condition with the screen protectors still in place. Everything is perfect, except that the charger will not work. I have charged the phone with an identical charger (for the same model phone) owned by my neighbour. Would it be possible for you to test the faulty charger and replace it for me?"

Their response:

"Please provide your address and we will have a charger couriered out to you."

The charger arrived today - only 2 days after my initial enquiry. Amazing service! Well, they now have me as a life long customer!