Hmm... are you sure that I wasn't just censored by TelstraClear last time?? :)
OK well here's the jist of what I originally posted...
When I finally got VoIP working on my TC cable 10G service I called TC to get my landline cut off. They put me through to their 'disconnection team' and the guy asked, "so are you moving house?" I said, "no I'm just not using the landline anymore."
Then he said, "OK, well how about we give you the next month's rental free and we'll add any of the smart services that you might be interested trying...Then after the free month if you want to keep the service on with any of the extra services, we'll reduce the monthly rental to $28.99, and if you want to still cancel it, then that is fine. How about that??"
I told them no thanks! If they could give me it for cheaper then they should have offered that a long time ago! He was quite taken aback that I didn't even want his free month.
Ironically a couple of days later I got a letter in the post saying that the rental was going up $1!!
Similar thing happened when I got the Saturn Cable disconnected. I had got a new plasma and the old analogue cable looked so crap, but to get the digital box it would have cost $99 install and then an extra $5 per month, and it was going to take quite a long time for them to come to do it. At the time Sky were offering $49 install and two month's free subscription and better quality connections. When I phoned TC to disconnect the lady asked if it was because I was not watching it as much anymore. When I told her that I was switching to Sky, she was like, "Why on earth would you do that??"... She then offered to waive the install fee and increased monthly charge. But I told her, "too late, the Sky guy comes tomorrow!" :)
So I've gone from their Triple service, down to just their cable internet... and there was savings to be had there too! I had been on cable for a couple of years, then earlier this year I saw one of their fliers come in the post with their new highspeed internet pricings... At the time I was paying about $54.95 + 10.95 modem rental ($65.90) for their 5G service. The new prices were cheaper, and I though, 'cool, I'll be looking forward to my next TC bill'... when the bill came I was still getting charged the same!... Apparently the new pricing had been out for a couple of months, and I was still getting stung... So I rung up and asked why I wasn't getting the new prices.... "Oh you would like to upgrade to the new prices then??? OK sure..." They gave me a new IP number, reduced the monthly charge to $39.95, and dropped the modem rental altogether! Now, if I hadn't stopped to read that flyer, I would have still been ripped off $26 a month for exactly the same service!!
So...are you really paying as much as you need for your TC services??
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