[WXC/VFX] Xnet SRP527 - no internet after VFX settings changed

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet SRP527 - no internet after VFX settings changed

Eitsop

583 posts

Ultimate Geek

ID Verified

#98559 1-Mar-2012 23:48

I recommened a friend to Xnet.. he brought a SRP527..

We connected up, all connected to internet all fine.. 6mb download speed

Then I put in VXF setting.. checked phone line.. got dial tone.. all good..
Then the modem downloaded the firmware update.. & rebooted..

Now.. the modem won't connect to internet.. no Internet IP address assigned?

Strange.. any ideas?

P

mattwnz

20141 posts

Uber Geek

#589140 2-Mar-2012 00:06

I think xnet is down at the moment, my connection is dead.

Dratsab

3946 posts

Uber Geek

Trusted

Lifetime subscriber

#589160 2-Mar-2012 06:49

my connection died (Wellington) about the same time. Rather frustrating as I was in the middle of something and Worldxchange have no support at that time. I rebooted my modem/router at 6:30 this morning and, although it took a while, I have a connection again.

Griven

174 posts

Master Geek

Trusted

#589168 2-Mar-2012 07:50

Hello guys,

Unfortunately there was an outage in the Wellington area from 23:00 that lasted until around 01:15 that affected internet and VOIP services.

Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz

Eitsop

583 posts

Ultimate Geek

ID Verified

#589173 2-Mar-2012 08:06

I still don't seem to have access?

coffeebaron

6231 posts

Uber Geek

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Lifetime subscriber

#589188 2-Mar-2012 08:46

Try a factory reset and try again.
Do you have DSL? Try lock to ADSL1 and see if it connects.

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maverick

3594 posts

Uber Geek

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WorldxChange

#589199 2-Mar-2012 09:07

Hi Guys,

This was our fault for not posting on the MOTD, this was a planned outage by Chorus affecting some fibre access in Wellington, this was missed by the teams putting it up on the MOTD for the customers, a bad mistake on our behalf and I'm sorry for the inconvenience caused, If you have any issues please talk to the Help-desk team so they can get on to it straight away, the work shouldn't carried out last night should not affect customers after it was completed.

Approximately 2 x 1.5 hour break in service between 01/03 23:00 - 02/03 06:00 due to fibre diversion into new cable section.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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