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Forums › Vodafone New Zealand › [WXC/VFX] Xnet SRP527 - no internet after VFX settings changed


303 posts

Ultimate Geek
+1 received by user: 32


Topic # 98559 1-Mar-2012 23:48
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I recommened a friend to Xnet.. he brought a SRP527..

We connected up, all connected to internet all fine.. 6mb download speed

Then I put in VXF setting.. checked phone line.. got dial tone.. all good..
Then the modem downloaded the firmware update.. & rebooted..

Now.. the modem won't connect to internet.. no Internet IP address assigned?

Strange.. any ideas?

P 

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14450 posts

Uber Geek
+1 received by user: 1899


  Reply # 589140 2-Mar-2012 00:06
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I think xnet is down at the moment, my connection is dead.

3154 posts

Uber Geek
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  Reply # 589160 2-Mar-2012 06:49
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my connection died (Wellington) about the same time. Rather frustrating as I was in the middle of something and Worldxchange have no support at that time. I rebooted my modem/router at 6:30 this morning and, although it took a while, I have a connection again.

 
 
 
 


174 posts

Master Geek

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  Reply # 589168 2-Mar-2012 07:50
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Hello guys,

Unfortunately there was an outage in the Wellington area from 23:00 that lasted until around 01:15 that affected internet and VOIP services. 




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



303 posts

Ultimate Geek
+1 received by user: 32


  Reply # 589173 2-Mar-2012 08:06
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I still don't seem to have access?

5290 posts

Uber Geek
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  Reply # 589188 2-Mar-2012 08:46
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Try a factory reset and try again.
Do you have DSL? Try lock to ADSL1 and see if it connects.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

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Uber Geek
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WorldxChange

  Reply # 589199 2-Mar-2012 09:07
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Hi Guys,

This was our fault for not posting on the MOTD, this was a planned outage by Chorus affecting some fibre access in Wellington, this was missed by the teams putting it up on the MOTD for the customers, a bad mistake on our behalf and I'm sorry for the inconvenience caused, If you have any issues please talk to the Help-desk team so they can get on to it straight away, the work shouldn't carried out last night should not affect customers after it was completed.


Approximately 2 x 1.5 hour break in service between 01/03 23:00 - 02/03 06:00 due to fibre diversion into new cable section.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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