I have been house sitting and have been using my data allowance extensively (still on the 3gb special) that I don't usually get close to. I knew that I was getting close to or just over the data allowance. Over the weekend I checked on my phone to find that it said I was over (3072MB used) but total bill was $155.88. As I did not have access to wireless or my normal internet access I had to wait till today. Got access to my account to find that I had actually gone over by 759MB! Shock horror! So time to call Customer Service.
Got through to Customer Service quite quickly and told him of my situation. Asked why there was a discrepancy between the iphone app and the website. He told be that the 3072MB was the highest that it/the app goes upto! Not only I was surprised about this but so was he. So he asked for a print screen to be sent to him and will follow it up with his supervisor and call me back. He called me back after a short period to inform me that this situation will be passed on the applications tech people. With regards to the extra data charges were to stay as I would of been aware that any additional data used. As a new mature adult student paying, these extra charges was going to be difficult to pay. Upon mentioning this, he offered to reduce that total amount to about 50% of the amount. I was surprised at this and it was greatly appreciated as I was going to find it hard to pay it off in one lot.
So what could of gotten very nasty ended up quite satisfying. I wasn't expecting to have the amount wiped but the way they handled it was appreciated. Having worked in the Hotel Industry for over 20 years, handling complaints or customer problems is not easy. Hopefully being a long time vodafone customer whom never gets close to using all of their plain had something to do with being flexible.
Good Customer Service Vodafone (not often you see it)
My question now is - Has anyone experienced this data usage balance glitch where there is a limit in the amount that is shown and not the actual amount that is over this limit on the iphone app?
