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905 posts

Ultimate Geek

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# 99748 26-Mar-2012 20:37
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Has anybody managed to get throught to Telstra in the last week?
Just called again  " your call cannot be connected due to overloading"been like that since mid last week.. I am having issues with my A/c , and have emailed them but, 'they can't help I have to call". No big deal if you CAN call.
Sent another email last Thurs re above but no reply, Really poor service    

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43 posts

Geek


  # 600550 27-Mar-2012 08:43
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I get someone answering and they keep telling me they will call me back..
3 days and still waiting..
 

563 posts

Ultimate Geek


  # 600645 27-Mar-2012 11:57
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They don't even seem to be answering questions submitted by email either. Submitted one on 22/03 and STILL waiting a response.
 

 
 
 
 


43 posts

Geek


  # 600672 27-Mar-2012 12:46
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I am calling them to transfer my service to my new home, but with all this waiting I am looking at alternatives..
So they are really not doing them self any favours..
 

660 posts

Ultimate Geek


  # 600683 27-Mar-2012 13:15
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Just don't pay your bill, I find that they are very prompt in chasing up overdue accounts.




Amanon

4699 posts

Uber Geek


  # 600859 27-Mar-2012 17:48
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Tried calling faults = "the longest currently waiting call is...25...minutes"
Tried calling customer services = "the longest currently waiting call is...17...minutes"

Good thing I wasn't in a hurry :S I kind of wonder how many people they have answering their phones these days...

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