[WXC/VFX] Problems with VFX advanced features

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Problems with VFX advanced features

jbard

1377 posts

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#99947 30-Mar-2012 13:28

Hi

I recently added the advanced feature set onto my VFX account I am having two little problems:

1) I have it set so that both my office and mobile phone ring when someone calls me, but 8 out of 10 times when I pick up on my Telecom mobile I am greeted with the engaged tone. As soon as I hang up my phone starts to ring again and this time when I pick up I will be connected with the caller.

2) If I miss the call on both my office and mobile phone the call goes to my Telecom mobile voicemail which isn’t helpful as it costs me $0.20 every time I have to check it, can I force this to go to my VFX voicemail instead?

I have emailed Xnet over 3 days ago and had no reply which is a little disappointing as I am mainly with them for the service.

Has anybody else experienced anything like this?

maverick

3594 posts

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WorldxChange

#602490 30-Mar-2012 13:41

Should be able to help here , must be the day for it.

We will start of with item 2.

What you will need to do under messaging - greetings is a setting number of rings before greeting which you have set for six you may want to play around with this and see what works with your mobile phone before it kicks in it's voice mail - drop it back to 5

Item 1 .... I will take a look and see what I can see

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jbard

1377 posts

Uber Geek

#602494 30-Mar-2012 13:44

maverick: Should be able to help here , must be the day for it.

We will start of with item 2.

What you will need to do under messaging - greetings is a setting number of rings before greeting which you have set for six you may want to play around with this and see what works with your mobile phone before it kicks in it's voice mail - drop it back to 5

Item 1 .... I will take a look and see what I can see

Cheers that seems to have cured problem one.

If it helps every call I have received this week has had the cut out problem.

maverick

3594 posts

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WorldxChange

#602496 30-Mar-2012 13:46

Good to hear, Okay which problem still exists 1 or 2 ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jbard

1377 posts

Uber Geek

#602497 30-Mar-2012 13:47

maverick: Good to hear, Okay which problem still exists 1 or 2 ?

Oh sorry i mixed up my numbers, problem 1 still exists. The voicemail is all fixed.

maverick

3594 posts

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WorldxChange

#602502 30-Mar-2012 13:52

Just tested to my Mobile (Telecom XT) with the exact same set-up and can't reproduce , when was the last occurrence of this for you ?

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jbard

1377 posts

Uber Geek

#602508 30-Mar-2012 13:54

maverick: Just tested to my Mobile (Telecom XT) with the exact same set-up and can't reproduce , when was the last occurrence of this for you ?

I am 100% sure the call on Wednesday at 12.40pm had the problem.

I know it isn't the phone as it was happening on my U8150 with a 2degrees SIM in it and it is now happening on my Lumia 710 with an XT SIM in it.

maverick

3594 posts

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WorldxChange

#602529 30-Mar-2012 14:18

Okay problem solved ----

Your problem is this you have "call forwarding no answer" set as well with only 5 rings, you are actually getting two call attempts , sim ring and no answer.... you don't need no answer if you have sim ring on.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

jbard

1377 posts

Uber Geek

#602531 30-Mar-2012 14:20

maverick: Okay problem solved ----

Your problem is this you have "call forwarding no answer" set as well with only 5 rings, you are actually getting two call attempts , sim ring and no answer.... you don't need no answer if you have sim ring on.

Ahh right that makes sense, I had no answer set and didn't even think about switching it off when adding the advanced features.

Thanks heaps for your help :)

maverick

3594 posts

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WorldxChange

#602535 30-Mar-2012 14:23

no worries .... here to serve :)

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jbard

1377 posts

Uber Geek

#605172 4-Apr-2012 16:46

Hey this was working fine but today I have had three calls which have had the problem were I answer on my mobile then I get the engaged tone.

So maybe the other fix didn't help or this is a different problem?

maverick

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WorldxChange

#605174 4-Apr-2012 16:50

PM me the details with time of the calls and I will take a look

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

maverick

3594 posts

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WorldxChange

#605180 4-Apr-2012 16:57

Actually don't need the details , just took a look at your setup you still have both call forward unreachable and sim ring on

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

jbard

1377 posts

Uber Geek

#605181 4-Apr-2012 16:59

maverick: Actually don't need the details , just took a look at your setup you still have both call forward unreachable and sim ring on

Oh shoot, just switched it off now. I think it was a problem with the apply button on that page - if you click it it doesn't actually apply the settings. You have to click the OK button to apply the settings.

maverick

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WorldxChange

#605185 4-Apr-2012 17:02

no worries... see how you go know now, just checked and definitely switched off.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications