Electric Kiwi - Mobile

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#3294730 8-Oct-2024 16:43

alasta:

Were you ever a customer of Kiwi Mobile? Or did they just come and snatch your number without any prior relationship with you?

This whole thing is very concerning.

Yes, previously. I ported on 27 September and on 1 October they stole my number back (it's not even part of my account any longer). I have two dead One NZ SIMs sitting here now.

Having a read through the TCF porting rules I cannot see anywhere this would ever be allowed. Suspect Kiwi Mobile may get into trouble with 2degrees over this.

I'm more concerned by how Kiwi Mobile even managed to port my number without my replying to a TXT or supplying the One NZ SIM number.

MaxineN

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#3294731 8-Oct-2024 16:46

boosacnoodle:

alasta:

Were you ever a customer of Kiwi Mobile? Or did they just come and snatch your number without any prior relationship with you?

This whole thing is very concerning.

Yes, previously. I ported on 27 September and on 1 October they stole my number back (it's not even part of my account any longer). I have two dead One NZ SIMs sitting here now.

Having a read through the TCF porting rules I cannot see anywhere this would ever be allowed. Suspect Kiwi Mobile may get into trouble with 2degrees over this.

I'm more concerned by how Kiwi Mobile even managed to port my number without my replying to a TXT or supplying the One NZ SIM number.

This is possible as the losing provider can see the gaining provider details (and vice versa) and yes you can skip TCF text in the TCF porting.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Jase2985

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#3294734 8-Oct-2024 16:57

MaxineN:

and yes you can skip TCF text in the TCF porting.

Under what circumstances?

MaxineN

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#3294737 8-Oct-2024 17:04

Jase2985:

MaxineN:

and yes you can skip TCF text in the TCF porting.

Under what circumstances?

So I will preface this with I did not do porting. There are teams that handle this, it is better left to them.

However... I am aware of it being used for bad ports where a company has taken back a number that has not been properly ported to the GSP or the LSP has abandoned the number in the billing and it will automatically surrender it back to the home carrier when the number is actually in use.

You would use this if the UE is not available for receiving the TCF text and sending the YES back but the above are the only two cases I've seen this get used due to them directly involving customers faults at the higher level(nothing frontline can do).

There are far more scenarios and do not take my word as the gospel. As said, there are porting teams specifically for this. Better left off to them.

Hope this helps.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

quickymart

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#3294739 8-Oct-2024 17:11

quickymart:

Maybe they missed this part of their mission statement?

Yep, they definitely forgot all about (not) doing this...

alasta

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#3294891 8-Oct-2024 19:33

It's surprising that OneNZ don't seem to care about one of their competitors stealing the phone number of one of their customers.

As this is an improper use of the porting system, can the TCF intervene here?

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boosacnoodle

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#3294894 8-Oct-2024 19:49

Wow! Someone has pointed my phone number to a voicemail service with an AI voice that says "Sorry, we couldn't find your mailbox number right now. Thank you. Goodbye.".

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#3294895 8-Oct-2024 19:54

Have you lodged a complaint with the TDR?

boosacnoodle

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#3294896 8-Oct-2024 19:59

Linux: Have you lodged a complaint with the TDR?

Yes - they acknowledged the complaint surprisingly quickly, but no resolution still till now.

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#3294897 8-Oct-2024 20:00

boosacnoodle:

Linux: Have you lodged a complaint with the TDR?

Yes - they acknowledged the complaint surprisingly quickly, but no resolution still till now.

You will need to give them a few business days

MaxineN

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#3294899 8-Oct-2024 20:02

There won't be a resolution until someone can tell who actually owns it(which carrier is meant to own the number), explain what happened (why did we forcibly bypass SMS and rip the number back) and who's taking responsibility.

I will be VERY interested in the breakdown if boosa wants to make it public.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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boosacnoodle

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#3294998 9-Oct-2024 10:49

One NZ escalations called me and said that both numbers were incorrectly assigned and that the TCF code allows reversing the port if the number was incorrectly assigned. I've been using these numbers for at least a month, maybe two months, so why now? One NZ said that they don't believe they can do anything anymore as the number is no longer on their network and that they would like to proceed to the TDR. One NZ are going to send the relevant TCF provision that applies in an email.

MaxineN

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#3295002 9-Oct-2024 10:58

I guess I was right on the money originally in page 3. That range was probably not available for use yet and was incorrectly assigned because the billing deemed it so.

It's not caught until it's too late usually (e.g when it starts causing problems).

Examples of this would be assigning a postpay range to a prepay number. This causes calling problems on inbound to the number that's affected.

That's going to be a "please explain how this was possible?"

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

boosacnoodle

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#3295009 9-Oct-2024 11:14

But is that a permitted case in the TCF porting code? I certainly couldn’t see it.

MaxineN

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#3295010 9-Oct-2024 11:25

boosacnoodle: But is that a permitted case in the TCF porting code? I certainly couldn’t see it.

Well the number range was incorrectly assigned. If it was meant for E.G IoT use only and it gets ported then yes EK could port it back. Same for FWA number ranges (FWA services have numbers too!).

They're likely not going to tell you what range it was, but the way out would be to change the MSISDN to a suitable range (but like for like as much as possible) and then you port that out.

I am a little surprised One NZ isn't giving you a random MSISDN and re-aliving the original SIMs so you have something, even if it's the wrong MSISDN right now.

To quote yourself.

both numbers were incorrectly assigned and that the TCF code allows reversing the port if the number was incorrectly assigned.

I'm surprised One NZ is saying this and not EK, unless this is what EK/2D has said(but why aren't they telling you that directly?)

I'm even more concerned that this isn't being told clear cut.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

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