Electric Kiwi - Mobile

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#3295071 9-Oct-2024 16:37

I received a response this afternoon from One NZ apologising for not providing the information that they said they would this morning, stating that they should be able to supply that in the coming days.

I’d have thought taking a quote from the TCF code should only take a moment or two (not days) - assuming it actually exists, of course.

2degrees wholesale have replied saying that they are unable to assist me further, so they will be closing the case.

What options do I have now?

boosacnoodle

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#3295075 9-Oct-2024 16:42

MaxineN:
I'm even more concerned that this isn't being told clear cut.

I’ve heard literally nothing from Kiwi Mobile since I became aware that the number was taken.

When I contacted them last night they said a manager was meant to contact me today (unbeknownst to me). It’s nearly 5 PM now, so I live chatted them and the moment I mentioned the account the staff member closed the chat without any explanation.

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#3295080 9-Oct-2024 16:49

@boosacnoodle Can you please send a DM here on Geekzone of the mobile number? I want to see if it is an actual number in the Voice range

I have seen numbers allocted before that are actual billing numbers like 021000xxx that can't be used for Voice / mobile services

alasta

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#3295146 9-Oct-2024 17:49

boosacnoodle:
I’ve heard literally nothing from Kiwi Mobile since I became aware that the number was taken.

When I contacted them last night they said a manager was meant to contact me today (unbeknownst to me). It’s nearly 5 PM now, so I live chatted them and the moment I mentioned the account the staff member closed the chat without any explanation.

They sound like an incredibly dodgy outfit.

I'm still a bit unclear about the history of the phone number. Is this an 021 number issued by One, ported to EK, ported back to One, then stolen back by EK? Or was it an 022 number issued by EK, then ported to One before being stolen back by EK?

Linux

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#3295162 9-Oct-2024 20:20

Something is not adding up here and until I have an idea of the mobile number ported I can't comment further

quickymart

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#3295173 9-Oct-2024 21:45

Linux:

@boosacnoodle Can you please send a DM here on Geekzone of the mobile number? I want to see if it is an actual number in the Voice range

I have seen numbers allocted before that are actual billing numbers like 021000xxx that can't be used for Voice / mobile services

How often does this sort of thing happen? Is this common, or more of an outlier?

New World

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MaxineN

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#3295180 9-Oct-2024 21:56

quickymart:
Linux:

@boosacnoodle Can you please send a DM here on Geekzone of the mobile number? I want to see if it is an actual number in the Voice range

I have seen numbers allocted before that are actual billing numbers like 021000xxx that can't be used for Voice / mobile services

How often does this sort of thing happen? Is this common, or more of an outlier?

I can count on one hand how often it has happened in my almost 2 years of service at One NZ with everything I saw.

So quite rare...

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

boosacnoodle

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#3295531 10-Oct-2024 13:44

Both numbers now go into a disconnected state, so I wonder if they may be coming back to me?

quickymart

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#3295579 10-Oct-2024 15:42

I would hope (actually, expect) after all this mess is sorted out some compensation comes your way as well!

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#3295582 10-Oct-2024 15:47

@boosacnoodle Well you have 110% ignored my message

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#3295584 10-Oct-2024 15:51

quickymart:

Linux:

@boosacnoodle Can you please send a DM here on Geekzone of the mobile number? I want to see if it is an actual number in the Voice range

I have seen numbers allocted before that are actual billing numbers like 021000xxx that can't be used for Voice / mobile services

How often does this sort of thing happen? Is this common, or more of an outlier?

@quickymart It was not that common but it did happen and faults would be logged for issues like no incoming voice calls / SMS etc and take one look at the number / MSISDN and say like WT Heck!!