muppet:

 

I bought my daughter a phone from here - it didn't say "4G/VoLTE" when I bought it, so I emailed them to ask and they confirmed it is 4G/VoLTE enabled (and now the product page specifically calls it out)

 

What alarms me a little though is that 2Degrees texted her to the other day to say "Your phone isn't VoLTE compatible".

 

Does anyone know how 2D check this? I assume they are just looking at IMEI or similar, not actually verifying if the phone has ever made a 4G call? (Apologies if I am taking this thread in a direction it's not supposed to go, please delete this post if so)

 

Just to followup on this - I did some more tests/research and figured pretty quickly that the phone DID NOT support VoLTE at all, despite the pages and seller telling me it did. I'd sent a few emails to the effect of "If this phone stops working when the 3G shutdown happens, and I'm 99% sure it will, I expect my money back" and they'd replied to say "Let's see what happens"

BUT Tone Down Tech got back to me a week ago with some news - they have a software update available for her phone!  They offered to send me a returns bag which was nice, but I said can I just do it myself? So they sent me the software and instructions, and I did it last night.  They told me it'd wipe all the data on the phone, so I backed that up prior.  It was quick and painless upgrade, and post the upgrade the phone now properly supports VoLTE.  I can ring it and it doesn't drop back to 3G anymore when on a call.

So, very happy my daughter's dumb phone will live on until we think she's ready to have a cheap smartphone.