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Beavis

139 posts

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#195955 13-May-2016 11:17
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Hi. My neighbor has a new Android phone she wants to use with her Kinect pop3 mail account. She wants to use it with cellular data on the Spark network. I can get it to receive mail OK, but I guess because its not on the Kinect network, won't send. Spoke to the Kinect helpdesk and they said should just work using port 25... which doesn't sound right to me. Anyone know about Kinect?

 

Thanks, Peter.


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xpd

xpd
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  #1552074 13-May-2016 11:36
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She will probably have to authenticate against it first.  Check the outgoing settings for authentication options.





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Beavis

139 posts

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  #1552138 13-May-2016 12:41
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Sorry, tried authenticate SMTP option, but no joy. Really it's a case of "should this work"? I don't have the phone here, and don't want to bang my head against the wall trying, if its never going to work.


mmlakeman
106 posts

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#1552178 13-May-2016 13:19
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they have issues:

 

telnet smtp.kinect.co.nz 25
Connecting To smtp.kinect.co.nz...Could not open connection to the host, on port25: Connect failed

 

(Tried from 2 different ISPS)

 

Log a call with Trustpower (-:




Aaron2222
168 posts

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  #1552233 13-May-2016 15:14
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Most ISPs actually block port 25 to stop spam, as that's the port mail servers receive mail on. The common practice for SMTP servers for end users to send their mail to is to use Port 587, or sometimes 465. The idea being these mail submission servers should require authentication and only send mail with the to address belonging to the authenticated user (not always the case though I presume). Some ISPs will unblock port 25 on a case by case basis, but as you are using cellular that might not be possible. You could try using a vpn and seeing if that works? Only problem is a lot of them probably block port 25 as well. Trust power really should use port 587 for their SMTP mail submission server.

yitz
1894 posts

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  #1552237 13-May-2016 15:23
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They may well restrict access to Kinect connections only... in which case they effectively don't provide access for mobile devices.

mmlakeman
106 posts

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  #1552241 13-May-2016 15:34
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try using :

 

smtp2.kinect.co.nz

 

or

 

smtp3.kinect.co.nz


Aaron2222
168 posts

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  #1552242 13-May-2016 15:34
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Has someone tried from a non trustpower connection that does not block port 25. My guess is that as they don't block port 25 to this server at least they may as well run it on port 25. Which even if they don't actually block connections from over other networks that is effectively what they are doing by running it on port 25.



Aaron2222
168 posts

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  #1552244 13-May-2016 15:35
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I know spark definitely blocks port 25 in their home broadband, and most others probably do as well, as well as spark on mobile. I might spin up a DigitalOcean droplet and try connecting to their smtp server from there.

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