Hi
don't know what has changed in the last 2 weeks with warehouse mobile aka 2 degrees

my data rollover expired, so it naturally went to chew up my credit at the prepay rates, I topped up $10 and purchased a 1gb pack, but it continued to use my credit, I rang up support and they said to disconnect the mobile data and reconnect, now it's still using prepay rates and not my data pack
what gives???