Transferring number to new provider and getting a new number at old provider

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Morgenmuffel

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#264331 16-Jan-2020 17:58

Not sure where this post belongs, but anyway

I have a Vodafone prepay and have had it for donkeys years (and theres quite a bit of credit on it as i am an unsociable person), I now need to transfer that particular number to Warehouse mobile

But also I need a second Vodafone phone number.

So can i attach a new phone number to my existing Vodafone prepay account keeping the credit, and then transfer the old number to warehouse Mobile?

Cheers

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Jiriteach

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#2399175 16-Jan-2020 18:09

Doubt it since credit is attached to the number not the account.
Have you chatted with Vodafone? Unless they have a special/manual process for this via the call centre.

-- opinions expressed by me are solely my own. ie - personal

tardtasticx

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#2400234 16-Jan-2020 20:00

I don't see why it wouldn't be a problem, unless it was a system block or something?

When I was at 2degrees I'd done this a number of times. It wasn't something that was prohibited, but it wasn't something they encouraged either. Usually we'd try to get them to do send the credit to a family/friend instead.
The times I did it I'd get the customer to get a new 2degrees prepaid SIM from a store first, then we'd simply change the number on the original SIM and issue a new 022 number, that'd then release the ported-in number.
We'd then go into the new SIMs account and change it's number to that newly freed up ported-in number. Took maybe 10mins to complete at most. Just had to be careful to grab the right numbers etc .

End result is customers original SIM has a new number, and new SIM has their old number ready for a port-out.
We couldn't get them to portout the number while attached to the original SIM as it would get closed during the port-out of course, so putting it on a new SIM would do the trick. Just wastes a few dollars but SIMs are dirt cheap now, unlike way back in the day when they were over $30 each.