Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

7 posts

Wannabe Geek

#268486 21-Mar-2020 20:56
Send private message

Kia ora,


I work for a low budget non-profit organisation, which is looking at how we can best provide our service during the Covid-19 outbreak. We have an 0800 number which clients use to contact us directly for help (the calls get distributed to many different locations). These calls get answered at different locations around the country. Due to the Covid-19 outbreak we're having to close all our offices, and I'm looking for suggestions about how we can best continue to help clients using our 0800 number. One option that I'm interested in is whether it makes sense to have all the calls going to voicemail, and get converted to emails and then we can distribute them to be answered appropriately.


I've got two questions:


1) Is there an easy/preferred way to do this? 


2) Do people have any other suggestions for alternatives?




Thanks so much for any advice or suggestions!

Create new topic
40 posts



  #2443399 21-Mar-2020 21:48
Send private message

I once phoned a company and they converted voice mails to tickets. I think they were using Zendesk.

393 posts

Ultimate Geek

  #2443488 22-Mar-2020 06:45
Send private message

I've been using for a bit and they've held up fine so far, it looks like you could use their feature set to do what you want.


29035 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  #2443491 22-Mar-2020 07:57
Send private message

Voicemail to email is super simple for many telcos to deliver if you're already on VoIP. Who are you with?





7 posts

Wannabe Geek

  #2443511 22-Mar-2020 09:23
Send private message

Thanks for the suggestions. We're not on VOIP unfortunately. Our current provider is Vodafone.


Ideally at this stage we're looking for a short term, easy to implement solution which doesn't involve changing providers. And then medium term moving permanently to a more flexible solution.


I'll check out Zendesk. I also came across has anyone used them before?


Thanks again for the suggestions.



7614 posts

Uber Geek


  #2443517 22-Mar-2020 09:35
Send private message

Just setup a 2talk account to do the voice to email, and have the voda 0800 forward to that.


Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25

Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30

Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53

Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48

Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44

Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41

Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07

New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58

Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10

Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30

Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14

Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17

Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56

Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.