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7 posts

Wannabe Geek


#268486 21-Mar-2020 20:56
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Kia ora,

 

I work for a low budget non-profit organisation, which is looking at how we can best provide our service during the Covid-19 outbreak. We have an 0800 number which clients use to contact us directly for help (the calls get distributed to many different locations). These calls get answered at different locations around the country. Due to the Covid-19 outbreak we're having to close all our offices, and I'm looking for suggestions about how we can best continue to help clients using our 0800 number. One option that I'm interested in is whether it makes sense to have all the calls going to voicemail, and get converted to emails and then we can distribute them to be answered appropriately.

 

I've got two questions:

 

1) Is there an easy/preferred way to do this? 

 

2) Do people have any other suggestions for alternatives?

 

 

 

Thanks so much for any advice or suggestions!


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40 posts

Geek

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  #2443399 21-Mar-2020 21:48
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I once phoned a company and they converted voice mails to tickets. I think they were using Zendesk.

393 posts

Ultimate Geek


  #2443488 22-Mar-2020 06:45
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I've been using https://hero.co.nz/ for a bit and they've held up fine so far, it looks like you could use their feature set to do what you want.

 
 
 
 


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Uber Geek

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  #2443491 22-Mar-2020 07:57
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Voicemail to email is super simple for many telcos to deliver if you're already on VoIP. Who are you with?

 

 

 

 




7 posts

Wannabe Geek


  #2443511 22-Mar-2020 09:23
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Thanks for the suggestions. We're not on VOIP unfortunately. Our current provider is Vodafone.

 

Ideally at this stage we're looking for a short term, easy to implement solution which doesn't involve changing providers. And then medium term moving permanently to a more flexible solution.

 

I'll check out Zendesk. I also came across www.vxt.co.nz has anyone used them before?

 

Thanks again for the suggestions.

 

 


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Uber Geek

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  #2443517 22-Mar-2020 09:35
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Just setup a 2talk account to do the voice to email, and have the voda 0800 forward to that.

Cyril

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