Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


freitasm

BDFL - Memuneh
68842 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

#275930 17-Sep-2020 09:35
Send private message quote this post

Just received:

 

 

The Commerce Commission has told New Zealand’s three mobile network operators that they should provide more meaningful comparison information and guard against overspending by mobile phone consumers.

The Commission today published the open letter it sent to Spark, Vodafone and 2degrees outlining its review of nearly 80,000 consumer mobile bills, which followed on from its 2019 study into the state of competition in the mobile market.

The mobile bill review found 64% of consumers did not change plans during the 12-month review period. It found a quarter of post-paid consumers could save an estimated average of $11.60 a month by moving to a cheaper plan that would still cover their usage. It also found that 7% of all residential consumers spent a relatively high amount on mobile services, given their usage, and that these consumers could potentially save an average of $48.65 a month.

“Our work suggests that some consumers are significantly overspending on their mobile plans due to transparency and inertia problems in the market,” Telecommunications Commissioner Tristan Gilbertson says.

“We want to see the industry catch up to other sectors, like electricity, where consumers and comparison websites are making good use of the ability to compare usage and pricing.

“We expect the operators to address these issues by increasing the usage information available to consumers and implementing measures to help keep consumers on plans that best reflect their actual requirements.   This will improve transparency, empower consumers to make better choices and guard against overspending.”

The Commission has also encouraged the wider industry to initiate a programme of work on a “consumer data right” so consumers can choose to share their usage, spend and product information with competitors and comparison services to help inform their decisions. The Commission has asked the industry body, the Telecommunications Forum, to look at an industry-wide initiative in this area.

“We’ve identified important opportunities for the industry to step up to improve consumer outcomes,” Mr Gilbertson says.

“We’ll review the industry response in our Retail Service Quality work programme, which is focused on addressing key customer pain points across the industry as a whole, with a view to taking more active measures if required.”

The mobile bill review showed that consumers who proactively manage their mobile plan are better placed to match their usage and spend. The Commission is working with advocacy groups to raise awareness and support consumer choice.

“Our work shows that consumers need to ask themselves how much money they could be saving.  Most mobile plans can now be changed monthly so it just might pay to shop around to see if you can find a better deal.”

More information on the mobile bill review can be found here

 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


Create new topic
freitasm

BDFL - Memuneh
68842 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2566797 17-Sep-2020 12:45
Send private message quote this post

And press release from Consumer:

 

 

Telcos are earning millions of dollars in extra revenue from selling mobile phone plans that don’t meet customers’ needs.

Consumer NZ chief executive Jon Duffy said the mobile bill report, released today by the Commerce Commission, showed a third of post-pay customers were paying too much.

About 25 percent were spending $139 a year more than needed to cover their usage. Another seven percent were paying as much as $584 extra a year.

“Telcos are earning millions extra in revenue from selling plans to these customers that are too pricey for their needs,” Duffy said.

A major problem consumers faced when choosing a plan was weighing up the confusing array of options.

“Creating confusion has been a long-standing marketing tactic in the industry. Telcos rely on it to reduce the likelihood consumers will shop around,” he said.

Consumer NZ’s research shows just 33 percent of consumers think it’s very easy to compare mobile plans. Only 38 percent think it’s very easy to switch companies.

Duffy welcomed the commission’s investigation into telcos’ pricing.

“Telcos know when a customer isn’t on the best plan and is paying over the odds. They should be required to tell their customers this and not just sit back reaping the gains.”

The commission is also calling on telcos to provide consumers with easy access to information about their usage and spending.

Duffy said this data was crucial for consumers to tell if they were being sold a product that was much more expensive than they needed to pay.

 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


howdystranger
148 posts

Master Geek

Subscriber

  #2566819 17-Sep-2020 13:53
Send private message quote this post

I thought this was a really good idea to research. Anecdotally I know a fair few people who are on expensive pay monthly plans but aren't big data users.

 

Perhaps Spark can put some of their AI bots to work identifying people who are over-paying!


 
 
 
 


SirHumphreyAppleby
1415 posts

Uber Geek


  #2566830 17-Sep-2020 14:05
Send private message quote this post

howdystranger:

 

I thought this was a really good idea to research. Anecdotally I know a fair few people who are on expensive pay monthly plans but aren't big data users.

 

 

I'm forking out $16 per month because I need a tiny bit of data to make my 'smart' phone useful. I'm disappointed the Commerce Commission hasn't regulated casual rates, which would eliminate the need for many users to be on any sort of monthly plan at all.

 

Text messages are still charged at an absurd $1310.72 per megabyte for casual use.

 

 


howdystranger
148 posts

Master Geek

Subscriber

  #2566841 17-Sep-2020 14:10
Send private message quote this post

SirHumphreyAppleby:

 

howdystranger:

 

I thought this was a really good idea to research. Anecdotally I know a fair few people who are on expensive pay monthly plans but aren't big data users.

 

 

I'm forking out $16 per month because I need a tiny bit of data to make my 'smart' phone useful. I'm disappointed the Commerce Commission hasn't regulated casual rates, which would eliminate the need for many users to be on any sort of monthly plan at all.

 

Text messages are still charged at an absurd $1310.72 per megabyte for casual use.

 

 

 

 

Have you looked at Warehouse Mobile? They are good value for low data requirements


sbiddle
29276 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #2567129 17-Sep-2020 20:36
Send private message quote this post

This is crazy. ComCom and Consumer both blaming telcos for "overcharging" because customers are too lazy to look around and find the plan or product best suited to their requirements?

 

What's next - forcing a supermarket to list the price their competitors are selling the same product for so you can compare? Forcing petrol stations to list the price everybody nearby is selling petrol for?

 

When will this madness end?

 

 


cokemaster
Nate wants an iphone
3942 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #2567183 17-Sep-2020 21:12
Send private message quote this post

I guess when you look at Telecommunications companies, its not so much the competitors but the practice of keeping customers on legacy plans that are orders of magnitude worse value than those currently above the line. I would wager that a number of these legacy plans could also be more expensive or incur overage charges that would otherwise be captured by todays (or yesterdays plans). 

 

@howdystranger, it really isn't about AI. The technology and logic already exist, no AI required. It comes down to commercial/financial decisions of the respective telcos.

 

I do remember that Vodafone used to do a right plan review annually back in the day... I wonder if any telcos do that today?





webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


shk292
1975 posts

Uber Geek

Lifetime subscriber

  #2567190 17-Sep-2020 21:21
Send private message quote this post

SirHumphreyAppleby:I'm forking out $16 per month because I need a tiny bit of data to make my 'smart' phone useful. I'm disappointed the Commerce Commission hasn't regulated casual rates, which would eliminate the need for many users to be on any sort of monthly plan at all.

 

Text messages are still charged at an absurd $1310.72 per megabyte for casual use.

 

 

 

 

I've recently been setting up some devices for remote monitoring and have been looking for the cheapest way to do this.  The solution - ThreeUK casual rates of 3p/min, 2p/text, 1p/MB and credit that never expires.  Plus you get to roam on any network that is available.  No good if you need to accept incoming calls, because it's a UK number, but for a data and SMS sending device, I can't find a NZ network that comes close.


 
 
 
 


surfisup1000
4875 posts

Uber Geek


  #2567195 17-Sep-2020 21:31
Send private message quote this post

sbiddle:

 

This is crazy. ComCom and Consumer both blaming telcos for "overcharging" because customers are too lazy to look around and find the plan or product best suited to their requirements?

 

What's next - forcing a supermarket to list the price their competitors are selling the same product for so you can compare? Forcing petrol stations to list the price everybody nearby is selling petrol for?

 

When will this madness end?

 

 

 

 

I'm with you on this. Commerce commission is massively overreaching. 

 

Plans are very simple. Commerce commissions job is not to protect lazy people. 

 

If the CC attack telco's like this - they also need to do the same to insurance companies, rental car companies, and any other company where it is possible someone might not purchase the most suitable product for their needs. 

 

 Frankly, our CC is mostly a joke. Their australian counterpart's are far more effective, we should sack the whole CC and hire the aussies to do the job properly!

 

 

 

 


ANglEAUT
1237 posts

Uber Geek

Trusted

  #2567204 17-Sep-2020 22:06
Send private message quote this post

sbiddle:

 

... because customers are too lazy to look around ...

 

... Forcing petrol stations to list the price everybody nearby is selling petrol for? ...

 

When will this madness end?

 

     

  1. Not all customers are are lazy. With "unlimited plans", things certainly are easier these days,; but back in the day, matching voice minutes, SMS & data packages to get like for like was practically impossible
  2. Look at Gaspy & Waze. The demand is there for comparison shopping. See Glimp in every GZ page, webjet & Expedia. The comparison should be easier
  3. I ain't holding my breath, but maybe when companies stop being selfish? To quote Nick Mowbray: When times are good, these companies choose to privatise profits and keep their earnings for themselves. But as soon as things turn bad, they’re more than happy to take a government handout and socialise their losses, making it society’s problem. - Yes, I know the context is different, but the sentiment is the same.

 

 





Please keep this GZ community vibrant by contributing in a constructive & respectful manner.


PolicyGuy
853 posts

Ultimate Geek

Lifetime subscriber

  #2567370 18-Sep-2020 11:16
Send private message quote this post

I think this needs to be taken in context of history.

 

On 20th March 2006, Theresa Gattung the then CEO of Telecom said:

"Think about pricing. What has every telco in the world done in the past? It's used confusion as its chief marketing tool. And that's fine," said Gattung in a speech recorded on March 20.
"You could argue that that's how all of us keep calling prices up and get those revenues, high-margin businesses, keep them going for a lot longer than would have been the case. But at some level, whether they consciously articulate or not, customers know that's what the game has been. They know we're not being straight up."

 

(quotation from https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10380894 )

 

At least in NZ, telcos have a long history of making it as difficult as possible to find the cheapest appropriate plan.


Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.