Kogan issues with SMS after port.

Forums › New Zealand Mobile and Wireless › Kogan issues with SMS after port.

martyyn

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#289993 13-Oct-2021 21:24

My daughter ported to Kogan from Skinny recently and has nothing but problems since.

She has a OnePlus 6T, has switched the sims, set the call, sms and data defaults to the Kogan sim and has updated both the data and sms APN's.

The issue now is she only appears to receive SMS from people on VF. I can text her with my Kogan sim, but not my Skinny sim. Same with two of her friends, one who is on VF one on Spark.

Is there something else she should be setting up or checking ?

Linux

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#2794786 13-Oct-2021 21:25

Not related to the handset sounds like a porting fault

No such thing as a SMS APN

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#2794788 13-Oct-2021 21:33

Contact Kogan support and they will need to contact the LSP (losing service provider) they will also need to check the port has completed OK as well on the Kogan side

MaxineN

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#2794789 13-Oct-2021 21:35

^^ Sounds like a port gone wrong. Get in contact with Kogan.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

martyyn

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#2794798 13-Oct-2021 21:41

Sorry, was the MMS APN. I tried with Kogan support yesterday and they just put me on to a web page with the APN info.

I'll try them again tomorrow.

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#2794800 13-Oct-2021 21:43

MMS APN is zero related to SMS who pointed you to muck around with APNs for a SMS issue?

martyyn

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#2794953 14-Oct-2021 09:59

The CSR on the live chat.

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#2794959 14-Oct-2021 10:34

martyyn: The CSR on the live chat.

@martyyn FAIL by that CSR

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