Unable to activate Kogan mobile SIM

Forums › New Zealand Mobile and Wireless › Unable to activate Kogan mobile SIM

dilukd

3 posts

Wannabe Geek

#304017 29-Mar-2023 08:53

I'm trying to activate a new Kogan SIM and my NZ cards( Yes multiple) gets declined despite having sufficient funds.

The API seems to be returning a HTTP 503 response.

Kogan care doesn't seem to be able to figure it out.

Wondering if anyone else has had similar issues in the last few days

Linux

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#3056014 29-Mar-2023 08:56

Then tell the Kogan care staff member to raise a fault ticket so someone that can sort it out!

dilukd

3 posts

Wannabe Geek

#3056031 29-Mar-2023 09:11

Tickets have been raised and keep going around in circles which is why I was keen to figure out if there were anyone else experiencing the same as this doesn't seem a credit card issue on my part but server/service issue with it not responding.

Wakrak

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#3056039 29-Mar-2023 09:39

dilukd:

Tickets have been raised and keep going around in circles which is why I was keen to figure out if there were anyone else experiencing the same as this doesn't seem a credit card issue on my part but server/service issue with it not responding.

I'll ask on Cheapies. See if anyone knows a solution.

https://www.cheapies.nz/comment/173016/redir

Kraven

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#3058009 3-Apr-2023 08:57

Activated a new SIM last night and had no issue loading a card for payment. No payment has been taken though as I had a voucher.

dilukd

3 posts

Wannabe Geek

#3058015 3-Apr-2023 09:04

Great to hear .. will try in a few weeks again as I had to stay with my current provider for another billing period while this was resolved