Warehouse Mobile on iPhone 6 and 6s

Forums › New Zealand Mobile and Wireless › Warehouse Mobile on iPhone 6 and 6s

Suckerpunch

124 posts

Master Geek

#306458 24-Jul-2023 18:40

Hey,

Can anyone tell me why a Warehouse Mobile SIM wouldn't work in an iPhone 6 and 6s?
Have tried a new sim with no luck. Phones aren't Parallel Imports.
A spark sim works fine, but nothing showing in the settings about provider lock.

Thanks,
Phil

DjShadow

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#3107662 24-Jul-2023 18:47

Is iOS up to date on both phones? Note the 6S is now limited to iOS 15 and the 6 is limited to iOS 12. It is possible the version you have installed doesn't include a Carrier Bundle for Warehouse mobile

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Suckerpunch

124 posts

Master Geek

#3107664 24-Jul-2023 18:51

Yeah both phones running the latest iOS version.

I forgot to mention "No Service" is what I'm seeing.
Phone calls, texts etc fail.

Linux

11197 posts

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#3107667 24-Jul-2023 19:06

The same SIMs work fine in other handsets and are you in a RCG location or 4G only?

Delorean

645 posts

Ultimate Geek

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#3107668 24-Jul-2023 19:12

Check what carrier version you are on

Go to Settings > General > About - You should be on Version 54?

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Suckerpunch

124 posts

Master Geek

#3107740 25-Jul-2023 00:11

wellygary

8203 posts

Uber Geek

#3107745 25-Jul-2023 06:53

Warehouse mobile are a 2degree MVMO... what happens when you use a regular 2degree sim?

Delorean

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#3107763 25-Jul-2023 07:41

Just as I suspected.

The carrier bundle is too old and won’t have warehouse settings.

Have you tried updating it. As Apple do stop releasing them once the support has gone.

I have a iPhone 5 kicking around and I am sure the carrier bundle is much newer than yours?

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boosacnoodle

953 posts

Ultimate Geek

#3107818 25-Jul-2023 10:52

Carrier bundle should only matter for data and 5G. You should check if 4G is enabled. It may come with a warning.

Suckerpunch

124 posts

Master Geek

#3107824 25-Jul-2023 11:10

I guess I should have called support first, my apologies to you all.

So support say Warehouse Mobile have a red sim card and a black sim card.

The black sim card only works in the modern iPhones, and red for the older models.

I am off to buy a red sim card and will confirm on here if that works.

Thanks all!

Linux

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#3107830 25-Jul-2023 11:38

@Suckerpunch " So support say Warehouse Mobile have a red sim card and a black sim card "

Noooooooooo way me checks this is not April 1st

I looked after SIM cards in VodafoneNZ for about 10 years and when SIM cards are ordered / manufactured handset / make & model does not come into it

You can order SIM cards that can be TAC locked and few other features

Delorean

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#3107871 25-Jul-2023 13:44

Reminds me of the Matrix with "there is a red pill or blue pill"

That doesn't make sense. that a SIM colour makes older devices work?

FYI: I just tried a Warehouse SIM in my old iPhone 5 and it comes up with the same issue you have.

When the carrier settings version 36 were released, Warehouse Mobile didn't exist. Therefore it will not work.

Version 36 2D was an authorised carrier so their SIM cards will work

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Suckerpunch

124 posts

Master Geek

#3108767 27-Jul-2023 14:02

Yeah, based on what @Linux said, I didn't end up bothering going down the red SIM card track, and on a third phone call with support they said "No, our service won't work on the older iPhones."

Is there anyway to hack in a new version of carrier settings?

Thanks guys,

Phil.

RunningMan

8879 posts

Uber Geek

#3108797 27-Jul-2023 15:39

Will the carrier settings update if you go settings->general->about with the WHM SIM in and connected to wifi for data?

EDIT: as per https://support.apple.com/en-nz/HT201270

Behodar

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#3108799 27-Jul-2023 15:45

I remember back in the old days (when iPhones were only officially available through Vodafone), people were coming up with "hacked" settings files for Telecom and installing them manually. I wonder whether it's possible to use the same concept here.