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mdooher

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#317689 6-Nov-2024 11:41
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I use a 3rd party voicemail system

 

recently One NZ enabled voicemail on my account (without notification) which intercepted all my forwarded calls.

 

I called them and had it disabled... (20 min of my life I wont get back) but the existing unheard mail is now showing up (like missed calls) on my iPhone screen.

 

Am I going to have to get them to reenable voicemail again to delete these?

 

 





Matthew


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  #3305888 6-Nov-2024 12:37
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If you call the OneNZ Voicemail number 707 do you reach the OneNZ Voicemail platform?

 

Staff should not delete the actual Voicemail box only remove the OCCF divert off to the OneNZ Voicemail platform for incoming calls if they do it correct




mdooher

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  #3305893 6-Nov-2024 12:42
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It tells me "your One NZ mailbox is unavailable"





Matthew


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  #3305894 6-Nov-2024 12:43
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mdooher:

 

It tells me "your One NZ mailbox is unavailable"

 

 

So the staff member did not follow correct process removing VM




mdooher

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  #3305929 6-Nov-2024 16:39
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Ok I tried again with One NZ... after enabling and disabling voicemail a couple of times the agent gave up..nice

 

So now I'm stuck with a voicemail icon notification telling me I have two voicemails that I can't get rid of





Matthew


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  #3305931 6-Nov-2024 16:49
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Google search the background SMS that disables that icon

You might be able to do it

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