Kogan Mms issues

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askelon

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#321532 25-Aug-2025 18:42

I've been having trouble receiving mms for the last few days. Tried all the usual, restart phone, reinstall messages, deleted or messages, switched sim to another phone and repeated. Reset the apns, set them to the kogan ones. Just tried my menders phone and found it's doing the same so I'm guessing it's a kogan issue as opposed to phone issue.

Anyone else having issues?

It'll come up to download then just load forever.

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#3407406 25-Aug-2025 19:14

I thought it was just me. Rarely do I receive them, but yesterday nothing was coming through via MMS.

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#3407409 25-Aug-2025 19:47

Can you send MMS / PXT ok?

askelon

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#3407414 25-Aug-2025 20:47

Yes I'm able to send them, just not receive. From two different kogan accounts / phones. Had two customers today try and send me ones.

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#3407415 25-Aug-2025 20:53

askelon:

Yes I'm able to send them, just not receive. From two different kogan accounts / phones. Had two customers today try and send me ones.

@askelon Can you send a MMS / PXT from your number to your number? So just send one to yourself as sending is using the same settings as incoming

askelon

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#3407416 25-Aug-2025 21:04

From my phone to myself? Messages won't allow it. I did try both ways between my mothers and my phones and both sent but can't open it. I just sent one to a friend and she got it fine but hers are just acting like they are downloading. So sending seems to be fine, just not receiving. Most people luckily are using rcs which is working fine. Just not mms

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#3407417 25-Aug-2025 21:09

What do you mean messages won't allow it? You can change it under messages settings

A MMS / PXT message should not be over 300KB

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askelon

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#3407418 25-Aug-2025 21:11

It won't let me send one to my own mobile. It only wants me to use rcs with no option to send as an mms

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#3407419 25-Aug-2025 21:14

askelon:

It won't let me send one to my own mobile. It only wants me to use rcs with no option to send as an mms

You can turn off / disable RCS under message settings to test

askelon

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#3407422 25-Aug-2025 21:22

Yes I can send it to myself. Just not receive.

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#3407424 25-Aug-2025 21:38

Log a fault with Kogan mobile - They will only tell you to check handset settings but the handset settings are correct as you can send and the issue is only with incoming you need to make clear to them