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5 posts

Wannabe Geek


Topic # 35147 4-Jun-2009 13:48 Send private message

If you are planning on porting away from the black and white to another network, beaware the account number you have to give the network you are porting to, is NOT on your black and white invoice anywhere! It's not your member number.

I had to phone up black and white, and then get your "Customer" number..

Very annoying! Black and white dont make it easy to leave!

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  Reply # 221637 4-Jun-2009 14:56 Send private message

I'll say! You actually had to phone them up to get it? Sounds terrible.

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Ultimate Geek
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  Reply # 221669 4-Jun-2009 15:56 Send private message

Maybe it should be renamed Hotel California? You can check out any time you like, but you can never leave.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

 

 



57 posts

Master Geek


  Reply # 221752 4-Jun-2009 18:53 Send private message

Haha jmosen, nice.

I think maybe B+W should change to putting that number on the invoice too. Not just for purposes of porting obviously.
B+W already have simpler invoices that are easier to understand (from what I've seen - I'm not a cusomer), so this would make things better IMO.



5 posts

Wannabe Geek


  Reply # 221754 4-Jun-2009 18:57 Send private message

B+W invoices are very easy to read.... I'll give them that.

I have just migrated to XT today, for me given the fact XT has a 30 day, No term contract, exactly like BW, there is no reason to stay with BW...

I have had poor data speeds on BW, which I have complained so many times I gave up, and just waited for XT.

From my experience, BW have some type of "limit" on there internet gateway www.m2.net.nz, which means when doing a speedtest it's always around 115k with up and down...


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  Reply # 222147 6-Jun-2009 09:34 Send private message

paul123paul: From my experience, BW have some type of "limit" on there internet gateway www.m2.net.nz, which means when doing a speedtest it's always around 115k with up and down...


I haven't had that problem on either handset or data device . . .

My understanding is www.m2.net.nz simply "redirects" to www.vodafone.net.nz

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  Reply # 222169 6-Jun-2009 10:03 Send private message

There are no speed restrictions on the B&W apn I have a test sim i use and speed is no issue.

John

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