Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




18 posts

Geek


Topic # 43566 20-Oct-2009 22:41 Send private message

About 8-9 days ago I called 2degrees and arranged to have my 021 number currently with B+W, transferred over. I had given more than one month (actually about 32/33 days) notice to B+W.

After issues that got my problem sent to tech support at 2degrees, they told me that I was transferred in their system. I noticed that my old B+W sim still worked, but it would not receive 2degrees originating calls/txts. THOSE would go to my 2 degrees sim.
So I am HALF transferred and 2degrees say in voicemail messages that it's vodafone/B+W's fault, and that they have been "escalating" the issue with both of them to no avail. I am not happy. B+W is going to try to charge me for these extra days, and it's THEIR fault I'm not completely transferred.
Can someone give me advice on my rights in this situation? I'm ready to call B+W and complain and definitely intending on refusing to pay for the extra week (I hope it's not much longer) that I'm stuck with their SIM.


Any advice appreciated.

Create new topic
cisconz
1145 posts

Uber Geek
+1 received by user: 75

Trusted
Subscriber

  Reply # 265626 21-Oct-2009 12:40 Send private message

the B+W porting system has issues. You will need to get B+W and 2D and VF to all talk together.




Hmmmm



18 posts

Geek


  Reply # 267974 29-Oct-2009 09:32 Send private message

It has now been three weeks since I initiated the port. For two of those weeks I was forced to use two sims in two phones to get calls from all networks. Now, after called BW for the hundredth time, they said "Oh it hasn't been cancelled off our system!" So they did so, and finally my BW sim stopped working.
Now I don't get ANY calls or txts from non-2 degrees networks. Any call from a landline, Telecom, Vodafone network goes to a VODAFONE recording saying "This number is currently inactive...."


2Degrees have assigned me a person to directly deal with the problem and keep me updated. She tells me it is a Vodafone technical issue and she has been "escalating at the highest levels" the problem with them.


Jonathan Eele of BW has kindly PMd me to offer his assistance.


However I'm THREE weeks into a number port. Just ridiculous. There's nothing I can do but lose work, as I have no idea who has been trying to call me.


Anyone else been through this?

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.