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134 posts

Master Geek
+1 received by user: 5

Topic # 102415 15-May-2012 14:36
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Hi all,

Was recently a VFX customer - but have since moved ISP's and along with that moved to 2talk as our VOIP provider.

At the same time - I've dropped the WAG310 and moved to a seperate SPA122 for voice.

I've setup the device as per 2talk instructions and the majority of services are fine; however - we received a voice message the other day. Have since listened to the message, and deleted it. But - the phone is still displaying the voice message indicator.

Its the same phone we were using with VFX, just a different ATA.

I've tried using 2talk, 2talk+. Restarting everything. It just won't go away! The message doesn't exist if I log into 2talk, nor via the phone portal.

If I view the Voice -> Information page on the SPA122 - it tells me there is NO message waiting. I wonder if there is a setting somewhere that I need to modify to fix this?

Help! :)

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25379 posts

Uber Geek
+1 received by user: 5207

Biddle Corp

  Reply # 625504 15-May-2012 15:00
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I'm guessing your phone missed the VM notification and you haven't configured the VMWI refresh timer correctly in the SPA.

134 posts

Master Geek
+1 received by user: 5

  Reply # 625506 15-May-2012 15:03
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VMWI Ring Splash Len is set to 0 at the moment. Nothing in the setup from 2talk mentioned having to change this.

What should it be set to?


134 posts

Master Geek
+1 received by user: 5

  Reply # 625513 15-May-2012 15:04
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Note - I have turned off the phones - wouldn't that have reset the VM indicator on them? :)

Also - VMWI Refresh Intvl was at 0. Stuck it at 30 to see if it helped - no go. Still flash'n.

3594 posts

Uber Geek
+1 received by user: 79


  Reply # 625857 16-May-2012 06:44
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nope turning off the phones will not help as its controlled by the SPA itself.... log the fault with 2talk and get them to fix it for you.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


1100 posts

Uber Geek
+1 received by user: 113


  Reply # 629483 23-May-2012 15:22
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I've recently configured a second line to my wag310 for 2 talk as I want to use the free 2 talk to 2 talk calling from my mobile when my included minutes get low. Of course, this means the I needed to buy a 2 line cordless phone so that I didn't have to have 2 phones to support the vfx and 2 talk numbers from my ata.

Anyway, I noticed that my message indicator was not showing up. The configuration I needed to change was to populate the
Voice Mail Server (could be Mailbox Manage URL on your ata?) with
and the setting
Mailbox Subscribe Expires populated with 300.

I think it's probably the 2nd one that you would need to change if you are getting the message notification but it's sometimes getting out of sync, but, I'm no ata / voip expert.

I think that there is a dependency on the caller id method to pass fsk codes to the phones as well.

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