Voip CID Extra 0

Forums › VoIP › Voip CID Extra 0

networkn

Networkn
32862 posts

Uber Geek
+1 received by user: 15453

ID Verified

Trusted

Lifetime subscriber

#106054 17-Jul-2012 15:38

Hi There!

We have VOIP configured at home and originally it was with 2talk and now with Conversant. Both systems exhibit the same very curious issue whereby numbers incoming have a leading zero. So instead of 09 3777777 it's displayed as 009 37777777 which means we can't select a number and dial it back again.

Both companies reported the number is being given to the ATA correctly, and both companies provisioned the ATA's automatically. We have both Panasonic and Uniden Cordless phones and the phones have actually been changed since the original problem occurred.

Anyone seen this?

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#657103 17-Jul-2012 15:58

ya, it's a standard feature of the phone to add a zero. Turn the feature off on the phone and the problem goes away.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

networkn

Networkn
32862 posts

Uber Geek
+1 received by user: 15453

ID Verified

Trusted

Lifetime subscriber

#657104 17-Jul-2012 16:00

Why would it do that? It didn't do it before VOIP. Do you know what the setting is called?

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#657109 17-Jul-2012 16:09

networkn: Why would it do that? It didn't do it before VOIP. Do you know what the setting is called?

global set up thing iirc. it's fairly obvious on the newer phones.

just work though the phone

it was doing it with the non voip... the provider just wasn't sending the leading 0

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

networkn

Networkn
32862 posts

Uber Geek
+1 received by user: 15453

ID Verified

Trusted

Lifetime subscriber

#657110 17-Jul-2012 16:11

Huh ? That makes no sense. Conversant are saying THEY are sending the right information (No leading 0)

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#657111 17-Jul-2012 16:13

networkn: Huh ? That makes no sense. Conversant are saying THEY are sending the right information (No leading 0)

Probably the ATA adds a 0 then your phone also adds a 0 :)

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#657126 17-Jul-2012 16:50

CID's in the POTS and ISDN don't include a 0, as it's an access code and not part of the number. Phones are required to add a 0 as part of the Telepermit spec, and in the vast majority of phones this can be enabled/disabled.

In the VoIP world the vast majority of IP phones have no such functionality, and sending the CID with a 0 included can make sense.

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

networkn

Networkn
32862 posts

Uber Geek
+1 received by user: 15453

ID Verified

Trusted

Lifetime subscriber

#657288 17-Jul-2012 22:47

Thanks I found the setting, all fixed!
It's called "extra 0" and it's found under global settings > Line 1 and Line 2