Cisco ata - italk - incoming calls problem

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WS

20 posts

Geek

#107369 10-Aug-2012 11:00

Hi. I've signed up with italk but am having big problems with : incoming calls - the phone/ connection randomly turning off and on .
Some calls come in ok. Others get diverted to a generic voicemail ( not one I set up - I haven't got to that yet ). Obviously I have no idea of how many calls i'm missing . Sometimes during the day if i remember, I will pick up the phone to check it still goes - and it is completely dead - sometimes I ( think I ) fix it by rebooting. The caller ID won't work ( and this is feature I can't live without - well ...maybe ).
I'm using a cisco SPA100 ATA . Can't think of any other info ...oh, my laptop is black and shiny if that's any help .

DonGould

3892 posts

Uber Geek
+1 received by user: 164

#670483 10-Aug-2012 11:07

SPA 122 or 112?

What firmware is on the unit?

The firmware on the production release was full of bugs.

First thing I'd do is update the firmware to the current public RC version and then see if you still have issues.

D

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cws82us

788 posts

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+1 received by user: 23

#670484 10-Aug-2012 11:11

try and add your voip ip addrss in DMZ to see if that helps i had problems with my voip then i was making a call it keep fading out then i added the ip address on dmz and fixed it.

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WS

20 posts

Geek

#670489 10-Aug-2012 11:18

OK... thanks.. on the booklet it says " SPA112 two port phone adapter "and " SPA 122 ATA with router"...oh ! It's a SPA 122 !!

philelvey

104 posts

Master Geek

#670495 10-Aug-2012 11:29

Hi there,

Can you check if your ATA model is actually a SPA112 or SPA122? If so these models have had some trouble caused by bad firmware.

You also might want to check that your NAT Keep Alive is enabled in the config. The modem/router you're using can also be the source of trouble - what model is that?

Cheers

Reluctant geek

WS

20 posts

Geek

#670506 10-Aug-2012 11:38

Its a 122 ... ( on bottom of unit )

philelvey

104 posts

Master Geek

#670508 10-Aug-2012 11:40

You can PM me for a link to the latest firmware

Cheers

Reluctant geek

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xpd

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#670510 10-Aug-2012 11:41

If its firmware, why not make the link public ?

XPD / Gavin

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philelvey

104 posts

Master Geek

#670515 10-Aug-2012 11:47

Sure: http://www.sipura.net/download/spa1xx/spa1xx_1.2.0_042.zip

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xpd

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#670519 10-Aug-2012 11:56

Cheers - will make it easier for anyone else needing it :)

XPD / Gavin

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DonGould

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#670579 10-Aug-2012 13:36

philelvey: Sure: http://www.sipura.net/download/spa1xx/spa1xx_1.2.0_042.zip

OP, that firmware is what I was talking about.

It's version 1.2.0-042 and is for either of the SPA100 series units, so will work on yours.

The firmware version is displayed on the log on screen in the admin web site (192.168.15.1)

I would suggest strongly that you don't waste any time testing or trying anything until you have installed that firmware.

D

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WS

20 posts

Geek

#670580 10-Aug-2012 13:39

ok.... will do . Will get back once it's done .

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WS

20 posts

Geek

#670661 10-Aug-2012 16:36

Have finally installed upgrade ... ( tried using firefox and failed to get access to admin/upgrade firmware ) only works with IE .... it's a crappy time to test for me, slow BB in our area ...but I rung from my mobile and lo and behold the caller id works ... will be interested to find out if the incoming call problem is now sorted... I will no doubt find out ...will let you know... thanks !

WS

20 posts

Geek

#671003 11-Aug-2012 13:26

Just an update... so far so good.. everything seems to be working ! The upgrade did it ...( with IE - no good with firefox , couldn't access the Admin section of the ATA using FF ) Thanks so much for help !!

Kevinkada

3 posts

Wannabe Geek

#682901 7-Sep-2012 18:23

WS: Hi. I've signed up with italk but am having big problems with : incoming calls - the phone/ connection randomly turning off and on .
Some calls come in ok. Others get diverted to a generic voicemail ( not one I set up - I haven't got to that yet ). Obviously I have no idea of how many calls i'm missing . Sometimes during the day if i remember, I will pick up the phone to check it still goes - and it is completely dead - sometimes I ( think I ) fix it by rebooting. The caller ID won't work ( and this is feature I can't live without - well ...maybe ).
I'm using a cisco SPA100 ATA . Can't think of any other info ...oh, my laptop is black and shiny if that's any help .

You need to make sure that your internet connection remains connected all the time. If the internet speed is low, the calls usually don’t get connected or there are disturbances. If your internet connection is fine and is in accordance with the standards required for VOIP communication, then there might also be some problem in the route that you are taking for VOIP calls. I have never heard of calls getting directed to Voicemail automatically. You should recheck the configuration that you have made in the switch and if you do not want the messages to get directed to Voicemail, just uncheck the Voicemail feature or get your own Voicemail configured and direct the calls there.