VoIP Questions and need recommendations

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helis

96 posts

Master Geek

#109484 20-Sep-2012 16:25

Hi,

I've been using VoIP via an Australian company mynetfone for some years but I'm in the process of moving to VDSL so going to a naked line and getting rid of the family POTS line. At the present I have a Dunedin and Christchurch DID setup on my Fritz!box for the family phones which are working but the misses doesn't like the fact that 111 doesn't work.

So I'm now looking into NZ VoIP providers that offer good rates(either cheap monthly or pay as you go no expiry) and allow 111 calls to be made. I assume this is law like in Australia where emergency calls can be made via VoIP even if there is no credit?

It's also possible that I could setup another voip provider specifically for calls for 111. I see 2talk has a free account which would fill that need of being able to call 111 in an emergency.

comments or suggestions needed

Mat

chevrolux

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#688932 20-Sep-2012 16:45

2Talk will try to connect the 111 call if possible but don't pass geographic information. As far as I know Xnet is your only option for guaranteed 111 calls and where your geo information is passed. I think it was sbiddle that did a big write up on emergency calls through VoIP. Have a look at his blog.

Zeon

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#688968 20-Sep-2012 17:24

2talk for cheap, xnet for quality

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helis

96 posts

Master Geek

#688970 20-Sep-2012 17:26

I'm not too worried about it sending my current location just want the ability to be able to call.

Thanks for the suggestions. I'm checking out xnet now.

DonGould

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#689016 20-Sep-2012 18:38

2Talk will and do connect 111 calls, I know, I've made a few.

As others have said, they don't pass address information to the database managed by the Police.

I have been working with Internet New Zealand to address this problem with the Police with a view to making it possible for individuals to confirm their address information directly with the Police.

I don't know what information the Police will get from one of 2Talks free service numbers and if you are planning on using this as a 111 access service then I strongly suggest doing a test call to the 111 operator just to confirm the call does connect as expected.

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helis

96 posts

Master Geek

#689032 20-Sep-2012 18:56

DonGould: 2Talk will and do connect 111 calls, I know, I've made a few.

As others have said, they don't pass address information to the database managed by the Police.

I have been working with Internet New Zealand to address this problem with the Police with a view to making it possible for individuals to confirm their address information directly with the Police.

I don't know what information the Police will get from one of 2Talks free service numbers and if you are planning on using this as a 111 access service then I strongly suggest doing a test call to the 111 operator just to confirm the call does connect as expected.

Ok this is what I have setup now.

Numbers starting with 2-9 use MyNetFone and calls starting with 0800, 0508 or 111 go via 2talk.

I tried calling an 0800 number and it routed correctly through 2talk. It sounds stupid but can I get in any trouble for calling 111 just to check it works or should I just BS them saying I called by mistake.

DonGould

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#689039 20-Sep-2012 19:06

helis: It sounds stupid but can I get in any trouble for calling 111 just to check it works or should I just BS them saying I called by mistake.

No, you should not BS them, you should clear say "Hello operator, this is a test call, I do not have an emergency. I have just set up a new voice over IP phone service and am just verifying that it is connecting to the emergency service in New Zealand correctly. Can you please confirm you are an operator for the New Zealand 111 emergency service? Thank you".

I would be extremely surprised if you are greeted with any hostility at that point.

The 111 service do budget for all array of calls including children simply playing with the telephone.

As a PABX tech in the past we may even have done 111 testing on new phone systems to prove that we had not programmed in blocks by mistake when designing TCD tables.

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coffeebaron

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#689118 20-Sep-2012 21:27

Yea no worries doing 111 test call. I do them all the time.
Flick me a message if you want to checkout WorldxChange (xnet)
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webwat

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#690050 22-Sep-2012 23:42

Zeon: 2talk for cheap, xnet for quality

I think quite a lot of the ISPs in NZ now have some VoIP service, worldxchange, orcon, worldnet etc. Vodafone and telstraclear do try to lock their service into their hardware and/or broadband services, and vodafone refuse to connect if you have any kind of PBX not on their business plan. They are kind of old school...

Time to find a new industry!