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Topic # 112912 27-Dec-2012 10:17
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This post is just to detail a couple of experiences with ATAs that might be helpful to others.

We're on XNET's openvfx, which has been great.

We used a Linksys SPA2102 for about a year, and when we got a second line there was often a stutter. Swapping setttings cables, phones- nothing made any difference, it was whatever was plugged into the 2nd port that stuttered, and in the end it seems it was a hardware fault, as an upgrade to a Cisco SPA112 fixed the problem. The point: that occasionally ATAs do seem to die, so don't overly stress yourself or abuse xnet if there's a problem: might be the hardware.

So, voice quality now fixed with the SPA112. However, a firmware upgrade to v1.2.1 (out about July 2012) the unit would freeze on a regular basis (every week or two) requiring a power off/on to bring it back to life.
Eventually Cisco tech support said that the v1.2.1 upgrade requires you to also reset to factory defaults, and then re-enter all your settings (don't dump the config and re-upload it).
Anyway, that fixed the problem, so hope this saves someone else faffing around.


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  Reply # 737608 27-Dec-2012 10:40
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Interesting hadn't seen or heard of this before this before , but thanks for posting your experience Craig will file that away in case we see this being reported elsewhere

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink


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  Reply # 737609 27-Dec-2012 10:50
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The older (several years) Linksys gear sometimes have gradual failure of the external power bricks. Some pretty unusual faults can be seen when this happens (wonder if this was your second line fault?).

The fix is to replace the external power supply.


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  Reply # 737614 27-Dec-2012 11:04
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Out of the hundreds of SPA's I've deployed I've only ever seen one die. Power supply failures on the other hand are a common problem, I've encountered several in the past few months.

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