Can the VoIP line be used on EFTPOS

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pankajbanga

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#113656 23-Jan-2013 14:47

Please advice

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#749592 23-Jan-2013 14:52

I don't actually have anything to do with eftpos, but, Could you not use the data plan that is supporting the voip line and use the network connection instead of emulating a pots line and using a modem over it?
I would expect this to be both faster and more reliable, or, are there some terminals that still don't support a network connection or does the provider charge more for a network connection?

igorportugal

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#749599 23-Jan-2013 14:57

You can connect Eftpos to an ATA that in turn is connected to a VOIP phone system, however in my experience it is not a 100% reliable solution.

If you are planning to connect EFTPOS to a VOIP line directly, this may even be less reliable.

We always recommend to our customers to either connect EFTPOS to a separate analogue POTS line or to move to IP based EFTPOS terminal which doesn't require phone line connection at all.

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sbiddle

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#749604 23-Jan-2013 15:00

You're not going to get a good answer to your question because you've provided absolutely no information such as your VoIP provider, VoIP hardware and EFTPOS terminal type. The only real answer to your question is "possibly".

Your best solution is to ask your VoIP provider if they support EFTPOS.

EFTPOS can work fine fine VoIP but it depends entitely on your VoIP provider and your hardware. Some old terminals are very fussy about VoIP connections and will fail unless a low pass filter is fitted to the FXS port.

With 99% of new terminals supporting IP it's a moot point anyway, IP EFTPOS should be your solution, not VoIP.

pankajbanga

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#749627 23-Jan-2013 15:19

Thanks for the answers , I haven't decided the provider yet , but will be using SPA2102 and most probably slingshot as provider.

igorportugal

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#749637 23-Jan-2013 15:29

If this is a business connection you might want to talk to CallPlus instead - same owners as Slingshot but it is a business grade service.

How big is the business - just one store / one eftpos terminal or are there more people involved?

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dolsen

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#749640 23-Jan-2013 15:33

pankajbanga: Thanks for the answers , I haven't decided the provider yet , but will be using SPA2102 and most probably slingshot as provider.

So, you are still going to run it over voip? Why?

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pankajbanga

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#749648 23-Jan-2013 15:40

That's the cheapest option for me

freitasm

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#749653 23-Jan-2013 15:45

pankajbanga: Thanks for the answers , I haven't decided the provider yet , but will be using SPA2102 and most probably slingshot as provider.

If you have a DSL service for the VoIP just plug an IP EFTPOS to one port of the router and the SPA to the other port. Why complicate things with EFTPOS over VoIP if you can have it IP native?

Even if you save a few crumbs it will be a pain to support later.

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Goosey

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#749656 23-Jan-2013 15:49

freitasm:
pankajbanga: Thanks for the answers , I haven't decided the provider yet , but will be using SPA2102 and most probably slingshot as provider.

If you have a DSL service for the VoIP just plug an IP EFTPOS to one port of the router and the SPA to the other port. Why complicate things with EFTPOS over VoIP if you can have it IP native?

Even if you save a few crumbs it will be a pain to support later.

chevrolux

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#749660 23-Jan-2013 15:57

There really is absolutely no need to use VoIP to run Eftpos. If your terminal is too old to use an Ethernet connection get it upgraded. Transactions are processed faster and it is just a better solution all round.

cyril7

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#749675 23-Jan-2013 16:22

chevrolux: There really is absolutely no need to use VoIP to run Eftpos. If your terminal is too old to use an Ethernet connection get it upgraded. Transactions are processed faster and it is just a better solution all round.

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There is absolutely no reason to use the POTS/Dailup connection.

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pankajbanga

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#749778 23-Jan-2013 19:07

Thanks for all the answers , think will buy a new machine

sbiddle

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#749781 23-Jan-2013 19:16

Do you actually own the machine? It doesn't really make much sence buying a terminal these days, with leasing you get a new terminal regularly, and if you don't get one that's NFC capable you'll be upgrading againin 2014 anyway.

webwat

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#758940 10-Feb-2013 13:04

freitasm:
pankajbanga: Thanks for the answers , I haven't decided the provider yet , but will be using SPA2102 and most probably slingshot as provider.

If you have a DSL service for the VoIP just plug an IP EFTPOS to one port of the router and the SPA to the other port. Why complicate things with EFTPOS over VoIP if you can have it IP native?

Even if you save a few crumbs it will be a pain to support later.

But since IP eftpos still use phone lines as a backup its worth having both. If you do use VoIP on the back end of your eftpos phone line, at least there should be a different type of connection available for you to fall back on if both internet and VoIP get cut off by the same fault (whether the provider goes down or your own router needs a reboot, everything IP still stops working just the same). There should also be a UPS on both the routers and phone hardware to both protect them and cover blips in the power.

Time to find a new industry!

pankajbanga

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#758996 10-Feb-2013 15:08

Thanks for all the help and suggestions , all sorted.

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