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4 posts

Wannabe Geek


Topic # 11585 31-Jan-2007 19:30
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We are a company with about 20 odd staff.  Up until recently we have run an Asterisk box with a couple of primary rate ISDN's provided by TelstraClear.  This system has not being without it hassles - but on the whole it has worked well.  Recently we moved premises and decided to do away with the ISDN's and connect directly to a SIP provider across our TelstraClear fibre connection (10 meg both ways).

After many, many frustrating hours speaking with the various telcos we failed to find a single company that would provide a commercial level SIP solution.  We were running out of time and so decided to take the plunge and so signed up for 10 iTalk accounts and also a Conversant account as a backup.  We also approached SIPserve but couldn't even manage to get a response out of them to buy something (so I don't know how there customers get on when they have a support issue).

That was the start of our nightmares.  To keep a long story short we have had no end of problems since that point with iTalk and Conversant going down on a regular basis and many varied other issues.  This has usually been followed by a period of sitting 'on hold' for many hours only to be told - "Sorry - there is nothing we can do ... you will just have to wait 2/4/6/8/24/48 hours until its fixed".

So my question is simply this.  Are there any VoIP providers in NZ that can provide a decent commercial SIP or IAX solution to a business that is willing to pay decent money for the service? Or ... should we be giving up and just going back to an Asterisk/ISDN solution?

Cheers
David K



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  Reply # 59412 31-Jan-2007 19:57
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You're ahead of the market by about 3-6 months I'd say.

But also, I doubt you'll get ANY telco who will stand up and connect their SIP service to your equipment - the many hours you've spent will be repeated by the telco installer, and they will be worse because they won't have a clue how you've built your PBX.

Dont you just love technology? it's all standards based, but delivering a reliable service end to end - well, you can't if you don't have control of the whole solution end to end.

Your business comms are critical - how long are you going to be without your phone for?







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  Reply # 59413 31-Jan-2007 20:04
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Unfortunately as Antoniosk has said you're wanting something that you simply won't get in NZ .. yet

No major Telco in NZ has got serious about VoIP - CallPlus have their Commverge service and iTalk and we now have VFX available but other than that there isn't a lot unlike Australia where you have a large number of providers.

I've used iTalk as my only PSTN connection here in Wellington for 6 months now and have only had a single issue with an outage of about 2 hours. I know plenty of other people have knocked iTalk and it appears they do have some issues but I've been very happy.

I'm sure TCL are going to deliver us a rock solid SIP service for business and residential users but unfortunately at present you're pretty limited when it comes to options.


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  Reply # 59414 31-Jan-2007 20:10
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sonickollage: Are there any VoIP providers in NZ that can provide a decent commercial SIP or IAX solution to a business that is willing to pay decent money for the service? Or ... should we be giving up and just going back to an Asterisk/ISDN solution?

First up:  Welcome to Geekzone David Smile

Personally, and on behalf of our business we have 3 VFX lines now, after having given up in disgust on the iTalk service following 6 months of outages.

We trialled the first VFX line for 3 months to be sure of the reliability before connecting the additional 2 lines last week.  Reliability has never been an issue, unlike iTalk.

Phil Moore from WxC will no doubt answer your question in detail, but I suggest you start looking here:

http://www.xnet.co.nz/vfx/hardware.shtml

The SPA9000 would possibly be up to the job, and it is available now.  Failing that, it looks like the Epygi Quadro box would be a possibility.  Asterisk is another approach which WxC are working on, but a commercial service is still some time away at this point.

I hope that helps.

Cheers,
Grant.



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Wannabe Geek


  Reply # 59471 1-Feb-2007 12:01
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Hi,

Thanks for everyone's reply.  I was starting to wonder whether I was just seriously missing something or whether there truly were no commercial solutions out there.  This gives me a few other avenues to pursue so I will pursue those and report back if we have any success.

Cheers
David K

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  Reply # 61050 16-Feb-2007 20:34
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Hi,

This is UK-based, but rock-solid. They can provide Auckland DIDs.

When I say rock-solid, I mean it. I work (as a techie) for the parent company.

http://www.exchangext.com/

Customer service is excellent.

If you email me, I will give you a contact name.

Rob

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