Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


sonickollage

4 posts

Wannabe Geek


#11585 31-Jan-2007 19:30
Send private message

We are a company with about 20 odd staff.  Up until recently we have run an Asterisk box with a couple of primary rate ISDN's provided by TelstraClear.  This system has not being without it hassles - but on the whole it has worked well.  Recently we moved premises and decided to do away with the ISDN's and connect directly to a SIP provider across our TelstraClear fibre connection (10 meg both ways).

After many, many frustrating hours speaking with the various telcos we failed to find a single company that would provide a commercial level SIP solution.  We were running out of time and so decided to take the plunge and so signed up for 10 iTalk accounts and also a Conversant account as a backup.  We also approached SIPserve but couldn't even manage to get a response out of them to buy something (so I don't know how there customers get on when they have a support issue).

That was the start of our nightmares.  To keep a long story short we have had no end of problems since that point with iTalk and Conversant going down on a regular basis and many varied other issues.  This has usually been followed by a period of sitting 'on hold' for many hours only to be told - "Sorry - there is nothing we can do ... you will just have to wait 2/4/6/8/24/48 hours until its fixed".

So my question is simply this.  Are there any VoIP providers in NZ that can provide a decent commercial SIP or IAX solution to a business that is willing to pay decent money for the service? Or ... should we be giving up and just going back to an Asterisk/ISDN solution?

Cheers
David K



Create new topic
antoniosk
2064 posts

Uber Geek

Trusted
Lifetime subscriber

  #59412 31-Jan-2007 19:57
Send private message

You're ahead of the market by about 3-6 months I'd say.

But also, I doubt you'll get ANY telco who will stand up and connect their SIP service to your equipment - the many hours you've spent will be repeated by the telco installer, and they will be worse because they won't have a clue how you've built your PBX.

Dont you just love technology? it's all standards based, but delivering a reliable service end to end - well, you can't if you don't have control of the whole solution end to end.

Your business comms are critical - how long are you going to be without your phone for?







________

 

Antoniosk

 

Click to see full size


sbiddle
29282 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  #59413 31-Jan-2007 20:04
Send private message

Unfortunately as Antoniosk has said you're wanting something that you simply won't get in NZ .. yet

No major Telco in NZ has got serious about VoIP - CallPlus have their Commverge service and iTalk and we now have VFX available but other than that there isn't a lot unlike Australia where you have a large number of providers.

I've used iTalk as my only PSTN connection here in Wellington for 6 months now and have only had a single issue with an outage of about 2 hours. I know plenty of other people have knocked iTalk and it appears they do have some issues but I've been very happy.

I'm sure TCL are going to deliver us a rock solid SIP service for business and residential users but unfortunately at present you're pretty limited when it comes to options.


 
 
 
 


grant_k
3539 posts

Uber Geek

Trusted

  #59414 31-Jan-2007 20:10
Send private message

sonickollage: Are there any VoIP providers in NZ that can provide a decent commercial SIP or IAX solution to a business that is willing to pay decent money for the service? Or ... should we be giving up and just going back to an Asterisk/ISDN solution?

First up:  Welcome to Geekzone David Smile

Personally, and on behalf of our business we have 3 VFX lines now, after having given up in disgust on the iTalk service following 6 months of outages.

We trialled the first VFX line for 3 months to be sure of the reliability before connecting the additional 2 lines last week.  Reliability has never been an issue, unlike iTalk.

Phil Moore from WxC will no doubt answer your question in detail, but I suggest you start looking here:

http://www.xnet.co.nz/vfx/hardware.shtml

The SPA9000 would possibly be up to the job, and it is available now.  Failing that, it looks like the Epygi Quadro box would be a possibility.  Asterisk is another approach which WxC are working on, but a commercial service is still some time away at this point.

I hope that helps.

Cheers,
Grant.

sonickollage

4 posts

Wannabe Geek


  #59471 1-Feb-2007 12:01
Send private message

Hi,

Thanks for everyone's reply.  I was starting to wonder whether I was just seriously missing something or whether there truly were no commercial solutions out there.  This gives me a few other avenues to pursue so I will pursue those and report back if we have any success.

Cheers
David K

robscovell
123 posts

Master Geek


  #61050 16-Feb-2007 20:34
Send private message

Hi,

This is UK-based, but rock-solid. They can provide Auckland DIDs.

When I say rock-solid, I mean it. I work (as a techie) for the parent company.

http://www.exchangext.com/

Customer service is excellent.

If you email me, I will give you a contact name.

Rob

Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.