VOIP provider for charitable startup

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NathanS

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Wannabe Geek

#119072 19-May-2013 16:24

Hey guys,

I'm looking at options for VOIP providers and I have the following requirements. Any suggestions greatly appreciated!

voice-mail to email
local number(s)
monthly fee for receiving calls / voice-mail service
configurable server side block on outgoing calls by area code / first 3 digits of 7 digit local number
reasonable customer support so I don't have to act as tech support

Another need I have is for a recommendation for (ideally preconfigured, or configurable) SIP clients for windows, iphone and android? It's a while since I used VOIP and wondered what state of the art is?

Cheers,

Nathan

sbiddle

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#822031 19-May-2013 17:44

NathanS:

configurable server side block on outgoing calls by area code / first 3 digits of 7 digit local number

You might want to expand on this.. in reality if I don't understand what you're meaning nobody else is likely to.

chevrolux

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#822111 19-May-2013 20:08

configurable server side block on outgoing calls by area code / first 3 digits of 7 digit local number

Do you just mean toll barring?

monthly fee for receiving calls / voice-mail service

And do you just want an 0800 number that you would pay for or a toll 0900 number that the caller pays?

2Talk does all you want (except for 0900 i think). But you won't get support from them. You would need to go via a reseller to get support.
How many extensions would you need? Might be better to go for a proper hosted PABX option (if you are looking at a cloud solution) or look at an in house system.

NathanS

5 posts

Wannabe Geek

#822173 19-May-2013 23:04

chevrolux:

configurable server side block on outgoing calls by area code / first 3 digits of 7 digit local number

Do you just mean toll barring?

monthly fee for receiving calls / voice-mail service

And do you just want an 0800 number that you would pay for or a toll 0900 number that the caller pays?

2Talk does all you want (except for 0900 i think). But you won't get support from them. You would need to go via a reseller to get support.
How many extensions would you need? Might be better to go for a proper hosted PABX option (if you are looking at a cloud solution) or look at an in house system.

Hey, thanks for the replies.

Yeah, I was trying to say toll barring!

0800 number needed, not 0900.

Extensions around 4 initially, with 2 in use at any time..

2Talk reseller recommendations..?

Cheers!

chevrolux

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#822223 20-May-2013 08:46

Where in the country are you located? There are resellers all over the place but I don't know who they are. There are a few of us on here, I am in Palmy for example.

In would be really useful to have a list on the 2Talk website when I come to think of it.

The other option might be a completely managed solution from someone like WorldXChange perhaps? You will pay a premium but the service will be rock solid.

nate

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#822491 20-May-2013 15:45

Cheap & cheerful & sometimes unstable - 2Talk
Rock solid but more expensive - WxC.

NathanS

5 posts

Wannabe Geek

#822652 20-May-2013 20:30

chevrolux: Where in the country are you located? There are resellers all over the place but I don't know who they are. There are a few of us on here, I am in Palmy for example.

In would be really useful to have a list on the 2Talk website when I come to think of it.

The other option might be a completely managed solution from someone like WorldXChange perhaps? You will pay a premium but the service will be rock solid.

Hey Chevrolux,

I'm Southland based.

2 Talk sounds like it's worth a shot.

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chevrolux

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#822661 20-May-2013 20:48

chevrolux

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#822662 20-May-2013 20:48

Bria for any phone. 2Talk have their own app as well which is really good for someone who doesn't want to muck around with settings. All it needs is login details and everything else is set up.

I don't really like soft phone's on a PC. I am more of the mindset that if you are sitting at a computer you can have a phone on the desk - no one has that little desk space. If it is moving around you are thinking about just remember that the registration details are with the device so if the user takes the phone to their new desk it will still be the same extension. Also means users won't constantly be harping at you asking for login details for their phone. In saying that though X-Lite is pretty good - from the same people as Bria.

I would grab a few SPA502G's and go from there.

Edit: I put you crook. Just checked the portal and you can't have selective toll barring. It is simply block all toll calls, just mobiles, or just international. Setting it to block all toll's should be fine though if you just want to stop reps ringing their mates cell's or whatever.
You can get a bit clever though and use 2Talk's built in least cost routing (sort of). It allows you to set up what line it should pick depending on what number you dial. So you can have numbers dotted around the country in different LICA's and then make 2Talk pick the line corresponding to the correct LICA meaning you only get charged local rates.

vespaman

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#822719 20-May-2013 22:27

Nathan s.
We are local and happy to help. Hosted or
Onsite pbx wateva suits.