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123 posts

Master Geek


Topic # 12532 22-Mar-2007 10:45
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Hi,

I bought a Linksys WAG54GP2 wireless adsl voip gateway device yesterday.

The DSE website says this:


Finally, there's a built-in phone adapter which enables high-quality
feature-rich telephone service through your high-speed connection even
while you're surfing the Internet. There are two standard telephone
jacks, each operating independently -- like having two phone lines.
With an appropriate Internet telephone service provider, you'll get low
domestic and international phone rates and lots of other available
special phone features.


[url]http://www.dse.co.nz/cgi-bin/dse.storefront/en/product/XH90[/url]

This led me to believe that I could use it with any provider or indeed link it to my asterisk box.

The box had an Xnet VFS sticker on it. I thought that simply signified that it was supported by/comaptible with them.

No.

The voip settings are locked down and this can only be used with X-net. There is no mention of this on the box.

HOWEVER, there is a web link to an X-net PDF file: [url]http://www.dse.co.nz/isroot/dse%5Csupport/Linksys_WorldxChange.pdf[/url]

This PDF is the only thing that tells me that it's locked.

This is very misleading!

Rob

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  Reply # 64655 22-Mar-2007 11:30
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Rob:  I guess you are aware that you can plug in a phone and reset the device to Factory Defaults using the built-in IVR menu?

If you don't have the details let me know and I'll post them for you.  In saying this, I'm assuming that it will be the same procedure as used with the PAP2T and other Linksys devices...

Someone else might like to confirm that?

Once you have reset to Factory Defaults, you can hook up to whatever VoIP provider you like.

Cheers,
Grant.



123 posts

Master Geek


  Reply # 64669 22-Mar-2007 12:15
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Hi,

Thanks. I've plugged in a phone but I can't access the IVR! Please can you let me know the procedure -- thanks!!

Rob



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Master Geek


  Reply # 64673 22-Mar-2007 12:28
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I found these instructions: http://www.netphonedirectory.com/pap2tips.htm

But I think the IVR must be disabled because I can't get into it.

Rob

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  Reply # 64683 22-Mar-2007 13:02
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I checked those instructions and they are the same for my PAP2T and SPA2102.  I would have thought it was a fair assumption that your WAG54GP2 would also have been the same:

1)  Plug phone into Line 1 (or Line 2 probably)
2)  Pick up phone
3)  Press ****
4)  Wait to hear:  "Linksys Configuration Menu"
5)  Press 73738#
6)  Press 1 to confirm

That's it!  (or should be).

What happens when you press ****?



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Master Geek


  Reply # 64684 22-Mar-2007 13:04
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I just get silence when I dial **** !

Rob

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  Reply # 64685 22-Mar-2007 13:10
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Grant17, haven't you posted in another thread that the locked units have modified defaults?

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  Reply # 64687 22-Mar-2007 13:19
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Bung: Grant17, haven't you posted in another thread that the locked units have modified defaults?

Well, it happened like this:

When I bought my first SIP device (PAP2T), VFX wasn't available so the PAP2T wasn't locked.

Sometime after that I got dissatisfied with iTalk so started casting around for alternatives.  There are various places on the web describing how to unlock the PAP2T units which are supplied locked to Vonage.  In that case, it looks like Vonage DO MODIFY the factory defaults, however, this is DEFINITELY NOT the case with VFX.

If you do a Factory Reset, all the VFX-specific stuff is wiped out.  I have verified this with both my PAP2T and SPA2102.

By the way, when testing the **** entry to IVR menu just now, I noticed that it now says:

SIPURA configuration menu (instead of Linksys)

So it looks as though WxC have upgraded the firmware.  However, I can still access IVR so could do a Factory Reset if I so desired.

Rob:  It looks like you might have to ask WxC to unlock the unit for you (assuming you have it connected to their system).  It's weird that you can't get into the IVR.  There has to be a way...

Possibly Maverick can tell you how if you send him a PM Undecided

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Master Geek


  Reply # 64700 22-Mar-2007 15:21
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What about using google to find IVR unlock instruction on Linksys website?

Linksys got taken over by Cisco, so they may make things a bit more complicate.




We'll never be too old to learn, and we learn at least one new thing every day.



123 posts

Master Geek


  Reply # 64740 22-Mar-2007 20:33
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Well ... I've found a number of techniques on the Net for unlocking the device

However, I have other priorities right now, rather than messing about with that!

I took it back to DSE. The girl on the desk was very unhelpful. "What's wrong with it?" she said aggressively. I explained and she told me it was Linksys who locked it down, and DSE weren't to blame. She asked me if I wanted someone to help me buy 'the right device'. Her whole attitude was that I'd made a wrong choice ...

I asked to speak to a manager and he admitted that they've had several people return these units for the same problem. He admitted that the DSE website was misleading and the whole thing was 'a bit naughty'. He told me that one person had managed to get his unlocked ... by pestering Cisco with a series of abusive phone calls until they agreed to use their access protocol to unlock the thing.

Very disappointing ... and it involved 3 companies that previously I have been very pleased with and loyal to: DSE, Cisco/Linksys and XNet.

Rob

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Master Geek


  Reply # 64806 23-Mar-2007 09:24
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Well... I really doubt DSE shop assistants know much about what they're talking about regarding each devices. I mean, do they get a special training for the ICT device or just send them to read manual.




We'll never be too old to learn, and we learn at least one new thing every day.

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  Reply # 64809 23-Mar-2007 09:45
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DSE seem to be advertising the same unit part number with connection packs for Slingshot,Woosh and Orcon.
If it's locked to Xnet I'd say it was DSE's web people who are guilty.



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Master Geek


Reply # 64811 23-Mar-2007 09:51
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Well ... this is interesting!

I sent a stinky email to the DSE customer services people.

They've changed the web description for one product:


http://www.dse.co.nz/cgi-bin/dse.storefront/en/product/XH7474

And the WAG54GP2 has disappeared from their website! Hopefully, they're updating it!

Gosh ... they actually listened !!!!!!!

Rob




123 posts

Master Geek


Reply # 64812 23-Mar-2007 09:55
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Hmmm ... it's come back again with the old details ... 

http://www.dse.co.nz/cgi-bin/dse.storefront/en/product/XH9094

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