Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


53 posts

Master Geek
+1 received by user: 17

Trusted

Topic # 126897 23-Jul-2013 13:27
Send private message

I only just found the thread about iTalk and asterisk here after leaving slingshot for this very reason, it was the straw that broke the camels back.

When we initially signed up to iTalk 6 months ago they messed up porting our number and lost our number. This ended up with us calling them every week for 3 months until they eventually got it sorted. I mus say Snap where quite helpful in the situation as they where the only people who could re-register the number and pass it back to Slignshot given it was Slingshots mess. They did refund us for the 3 months without a phone but it hardly made up for the situation.

Then we discovered their website was blocked because of a security issue for people with non slingshot IPs (we are with Snap for internet) detailed here. They then told us it was all fixed now but when I contacted Slignshot support they conceded it wasn't.

Finally the phone stopped working all together because of the asterisk issue. At this point I was in no mood to deal with more problems so jumped ship.

We have since moved to 2talk and are very happy so far. Porting was simple and easy and we where kept well informed. Although prices are slightly higher depending on how much and where you call but in my opinion well worth it.

I must say I was sceptical of slingshot from the beginning but a friend persuade me and I didn't think they could be this incompetent. This may well be a isolated case but I cant recommend slingshot to anyone and in fairness I have only been with 2talk a week.XX

Create new topic
2385 posts

Uber Geek
+1 received by user: 286
Inactive user


  Reply # 864288 23-Jul-2013 14:31
Send private message

Then we discovered their website was blocked because of a security issue for people with non slingshot IPs (we are with Snap for internet) detailed here. They then told us it was all fixed now but when I contacted Slignshot support they conceded it wasn't.


Its not fixed.

Here is my last response from them regarding the issue:

Thank you for using Slingshot's Online Help.
 
Apparently, the availability of management of the iTalk/Easyphone features are restricted only when using a Slingshot account and you are correct - this happened from the time the changes occured around December of last year. Our IT team are working on improving security features on the My Account section so as to make all features avaiable from other internet connections as well. Until then  however, the restrictions will apply.


We currently have no ETA on this matter. If you have any urgent enquiries to make changes to your phone/additional phone features, please let us know and we can sort it out for you.


I try to keep the other thread updated as much as I can. The problem has been going on now since December and it now just seems they ignoring us.

Keep posing in both of these threads.

1) Account logon page 403 access denied
2) And this one on the Slingshot forums

Maybe somebody will take notice.

6328 posts

Uber Geek
+1 received by user: 391

Moderator
Trusted
Lifetime subscriber

  Reply # 864530 23-Jul-2013 18:20
Send private message

niallm90: ... I didn't think they could be this incompetent.


Slingshot and incompetent fit really nicely together in the same sentence.

2Talk are a completely different kettle of fish - I use them in many locations without any dramas.  Don't let your bad experiences with Slingshot leak over into 2Talk.

489 posts

Ultimate Geek
+1 received by user: 8


  Reply # 864724 23-Jul-2013 22:42
Send private message

Totally agree with Nate. I have set up 4 2talk accounts including my own. Two of them were with number ports and the porting went through no problems. I have been with 2talk about 5 years now and have had no bad experiences.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.