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Topic # 126905 23-Jul-2013 15:32
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I haven't really used swyx but have a friend who uses it and by the sounds of his setup its not a great system, is it bad or is it just configured wrongly, he sometimes struggles to get two calls at the same time, I told him to just bin it and go to 3cx but he has invested quite a lot in the system and would like to get it working,
what's everyone's thoughts on swyx as a reliable VoIP PBX?

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Vocus

  Reply # 864359 23-Jul-2013 15:49
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All the soft switches are fairly much of a muchness as long as they're set up correctly.  Except 3CX which IMO, should not be used by anybody.

From experience, if you want a VoIP PBX that works reliably (and you don't fancy multi thousand dollar phone bills when it gets hacked), pay someone who knows what they are doing to set it up :)



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  Reply # 864373 23-Jul-2013 15:54
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The sad thing is he did pay someone who was supposed to know what he was doing, and thus far it's worked sporadically, sometimes it's great other times its pretty rubbish,

so you don't like 3CX, whys this and can you recommend any others which are a decent system?

thanks

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  Reply # 864381 23-Jul-2013 16:03
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Probably the main issue I have with 3CX is that people set it up them selves, thinking, oh it's Windows, I can do this.  Perhaps as a result of this, they seem to get hacked all the time.  Also I've seen instances where their SIP or SDP signalling is not quite right.  In some cases this may be down to poor configuration, but I've looked up support forum posts on a couple, and it seems like the developers are too arrogant to accept that their interpretation of the RFCs might cause incompatibility with other systems.

As to which is "best" - it depends entirely on the specific requirements, and IMO these days when most phone systems have the same feature set more or less, it's far more about how it's built, set up and supported than the actual product chosen, as well as how it fits your specific business needs.  Also you need to take into account the whole picture - if you're using a VoIP provider for example, how's your connectivity?  How's the QoS on your WAN/LAN?  Etcetera.  These are questions a good installer should be able to figure out.



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Geek


  Reply # 864401 23-Jul-2013 16:15
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society certainly has turned to Google and the trusty DIY solution, and I think this is probably one of the reasons so many people hate VoIP and computers when its been set up by a friend of a friend who knows stuff about something and is a painter by trade,

cheers for the input its good to know that about 3CX will steer clear of it

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  Reply # 864598 23-Jul-2013 20:03
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Hi there i work for the swyx reseller of the Year 2012 if its confiqured correctly its the best system on the market contact me at HBT Communications 02476 867421 and i'll be happy to advise on getting your system up and running correctly.  Damian

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  Reply # 864992 24-Jul-2013 12:55
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Meh... Appliance based PABXs all the way.

And if you really want a software solution then FreePBX is the best distro around IMO. And now there are some really excellent commercial paid modules for it that will bring it on par (and maybe even better) the top notch systems.

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