Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




247 posts

Master Geek
+1 received by user: 30


Topic # 127001 26-Jul-2013 12:19
Send private message

Decided to go VOIP for my landline with 2Talk about 2 weeks ago after getting a ATA device, all seems to work fine except my family in Melbourne can't call me from there Optus landline (says "incorrect or invalid #"), but a Optus cell phone calls my voip line fine and so does a landline or cell in NZ.

Is a local number in CHC 03-928-****, they have tried +643928**** and 00643928****.

Is it my end or Optus end, any help would be appreciated, searched Whirlpool forums and could not find anything.




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop with Linux Mint, Galaxy S7, Moto G, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 

 


Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 866523 26-Jul-2013 12:24
Send private message

A party issue on the Optus side they need to open up the number range

Awesome
4815 posts

Uber Geek
+1 received by user: 1063

Trusted
Subscriber

  Reply # 866526 26-Jul-2013 12:29
Send private message

My calls from my desk phone at work go out on an Optus PRI, and I can call my NZ and AU 2talk numbers fine




Twitter: ajobbins


 
 
 
 


2772 posts

Uber Geek
+1 received by user: 555


  Reply # 866528 26-Jul-2013 12:38
Send private message

We got Callplus VOIP/SIP at work a year ago (or thereabouts).
(I think Callplus SIP is just 2 talk)
There was any issue with a Northshore (Auckland) number we couldnt call. Could ring fine from a mobile.
Just did nothing from our phones.
Turned out the number we couldnt call was an Orcon SIP number and had 'odd' codec according to callplus. We ended up being able to turn on the codec in the PBX we have and havent had any problems since.

Do you have any control over what codecs you are supporting on your hardware?




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

2772 posts

Uber Geek
+1 received by user: 555


  Reply # 866548 26-Jul-2013 12:49
Send private message

Hmm found this settings screen in 2talk.
Once you have logged in to the main 2talk page select the heading "Voice Quality and Networking" on the right side of the screen.
This brings up a list codecs - a couple arent ticked - you could try ticking them and see what happens....

Also - you could try a PC softphone just to check its not your ATA device that is somehow the problem...




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



247 posts

Master Geek
+1 received by user: 30


  Reply # 866570 26-Jul-2013 13:15
Send private message

robjg63: Hmm found this settings screen in 2talk.
Once you have logged in to the main 2talk page select the heading "Voice Quality and Networking" on the right side of the screen.
This brings up a list codecs - a couple arent ticked - you could try ticking them and see what happens....

Also - you could try a PC softphone just to check its not your ATA device that is somehow the problem...


Just had a look, only thing not ticked was "iLBC codec supported", so ticked it, don't really know what I am doing in there sorry. I'm sure my ata is fine and I have my Android phone on and "one number" setup so both ring at same time.

A good thing with 2talk is the call log, if your device won't get it due to NAT or something, it will be in call log in your account.

I tried to ring with my PennyTel VOIP (how ever long they last) and it rang 2talk fine.

I think Johnr is correct, maybe that part of Melbourne on Optus does not recognize the CHC 928 number.

So I presume, my brother would have to contact Optus to open the number range up or what ever,
if not I will use a Pennytel Melbourne number and ditch 2talk.




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop with Linux Mint, Galaxy S7, Moto G, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 

 


Awesome
4815 posts

Uber Geek
+1 received by user: 1063

Trusted
Subscriber

  Reply # 866586 26-Jul-2013 13:33
Send private message

Codecs wont matter. An Optus initiated call will come via the PSTN not a direct SIP interconnect.




Twitter: ajobbins


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 866597 26-Jul-2013 13:50
Send private message

investigation starts on A party network not B party network,

It will be simple for Optus to run a trace look at the cause code / release code and then make a call where fault is



247 posts

Master Geek
+1 received by user: 30


  Reply # 866599 26-Jul-2013 13:55
Send private message

ajobbins: Codecs wont matter. An Optus initiated call will come via the PSTN not a direct SIP interconnect.


Ok,

just had a look at Optus web and it says ->

"International calling from your home phone"

1, Dial '0011'
2, Dial the country code (table below)
3, Dial the area code then phone number (minus the '0' if the number starts with '0')

So maybe instead of 00643928***, it's 0011643928***, will get my brother to try this evening, also when I ring NZ with my PennyTel # the caller ID always says 0064 (NZ), not 0061 (AU)??.




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop with Linux Mint, Galaxy S7, Moto G, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 

 


Awesome
4815 posts

Uber Geek
+1 received by user: 1063

Trusted
Subscriber

  Reply # 866601 26-Jul-2013 14:02
Send private message

Yes, the IDD prefix in AU is 0011.

It really annoys me when people give their international number out as '00 64' etc. as this wont work from a bunch of countries (Including Australia and the US).

Always give your number out as +64 ... That ways it's dial able from mobiles in that format, and the person dialling can work out what their IDD prefix is.




Twitter: ajobbins


22 posts

Geek
+1 received by user: 10


  Reply # 866614 26-Jul-2013 14:12
Send private message

A number provider should do the analysis

Optus Mobile and Optus Fixed may be routed differently and i would suggest that they dont break out individual NZ codes- i expect it is the NZ supplier downstream from Optus (if nto a dialing digit issue) that has not opened the number range in its switch and as such the call is returning an Invalid Number signal to Optus.

From experience they will route calls to +64 and +642 (Fixed and Mobile) and do not break out individual numbers in New Zealand- now in Australia they will do the full breakout down to switch/carrier/region level but for New Zealand im 95% sure they will not as there costs will be for Fixed vs MObile and hence how they route calls.






247 posts

Master Geek
+1 received by user: 30


  Reply # 866745 26-Jul-2013 17:58
Send private message

ajobbins: Yes, the IDD prefix in AU is 0011.

It really annoys me when people give their international number out as '00 64' etc. as this wont work from a bunch of countries (Including Australia and the US).

Always give your number out as +64 ... That ways it's dial able from mobiles in that format, and the person dialling can work out what their IDD prefix is.


Cheers ajobbins,

that is most likely the problem, I never new about the 0011 thing in AU, my brother said he could not get a + symbol from is land line phone, I just tried my hand set and can't either.

So his cell phone was fine with the +64, but was using 0064 on landline, but my Pennytel number rings NZ fine with 0064.

Will get him to ring me later tonight with 001164 # and update.

Cheers

PS, does anyone know how to get the "+" symbol to work on a l/line handset?




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop with Linux Mint, Galaxy S7, Moto G, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 

 


Awesome
4815 posts

Uber Geek
+1 received by user: 1063

Trusted
Subscriber

  Reply # 866770 26-Jul-2013 18:43
Send private message

garbonzai: PS, does anyone know how to get the "+" symbol to work on a l/line handset?


You can't. You will always need to dial the relevant IDD prefix from a landline phone. + only works from mobiles.




Twitter: ajobbins


Awesome
4815 posts

Uber Geek
+1 received by user: 1063

Trusted
Subscriber

  Reply # 866772 26-Jul-2013 18:46
Send private message

Protip: If you store all your phone numbers in your mobile in the full +code format, the numbers will work no matter what country you are in.

Even if you are in NZ and you dial +64 2x xxx xxxx from your mobile, your mobile network still knows its a domestic call. But if you are roaming overseas and it's in the 02x xxx xxxx format, the call would fail.




Twitter: ajobbins




247 posts

Master Geek
+1 received by user: 30


Reply # 866781 26-Jul-2013 18:56
Send private message

ajobbins: Protip: If you store all your phone numbers in your mobile in the full +code format, the numbers will work no matter what country you are in.

Even if you are in NZ and you dial +64 2x xxx xxxx from your mobile, your mobile network still knows its a domestic call. But if you are roaming overseas and it's in the 02x xxx xxxx format, the call would fail.


Thanks, have learnt something today




Desktop AMD Ryzen 1600/RX-580/24GB Ram/29" UHD monitor, 1 laptop with Linux Mint, Galaxy S7, Moto G, raspberry PI with Kodi plus other gadgets.

 

 

 

 

 

 


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.