Inbound calls not working on Huawei HG556a, VoIP

Forums › VoIP › Inbound calls not working on Huawei HG556a, VoIP

logmein

4 posts

Wannabe Geek

Topic # 129120 4-Sep-2013 12:53

Recently I switched to 2Talk for VoIP as I got a naked broadband at home. I followed the VoIP configuration guide on this forum to configuration the HG556a router. Initially the outbound and inbound calls working fine without any issue. However, after a few days the inbound calls not working, but the outbound calls still worked as expected. The thing is, if I make an outbound call, then the inbound call working again for a varied period, before stopped working again.

I tested the incoming calls on a softphone in my PC, and could receive incoming calls anytime. Seems the problem is on the Huawei HG556a.

Does anyone has the similar issue on the HG556a before? And how did you sort that out?

vespaman

88 posts

Master Geek
+1 received by user: 2

Reply # 890629 5-Sep-2013 20:59

What handsets you using?

Analogue thru the fxs or IP or both?

Registering both handsets to 2talk?

logmein

4 posts

Wannabe Geek

Reply # 890970 6-Sep-2013 15:08

Just the normal analog phone.

vespaman

88 posts

Master Geek
+1 received by user: 2

Reply # 895959 15-Sep-2013 17:12

I'm still using these routers so am interested in your problem.

So standard phone through phone port 1 on router with intermittant, incoming/outgoing calls?

Do you know the firmware on the HG556?

Can you send me your config?

hairy1

2744 posts

Uber Geek
+1 received by user: 371

Trusted

Lifetime subscriber

Reply # 895961 15-Sep-2013 17:17

Same here. I have the modem hooked up for our burglar alarm to phone out. We don't have a normal phone hooked up to it.

My issue is that if I call my home number using VOIP I am sure the HG556 is answering the phone (or perhaps the alarm is?). It only does it when using VOIP to VOIP. All other times it is normal. If I ring back straight away I get a modem screech, then ring again and get through to the Gigaset.

So, when calling into the house using VOIP to VOIP:

Call 1 - No inbound audio, outbound audio is fine
Call 2 - Modem Screech
Call 3 - Two way audio.

Cheers, Matt.

My views (except when I am looking out their windows) are not those of my employer.

vespaman

88 posts

Master Geek
+1 received by user: 2

Reply # 896030 15-Sep-2013 20:09

Matt,
Afaik the huawei HG556 tech info makes no reference to being compatible with alarms.
VoIP and alarms is a minefield just as VoIP and faxing can be.

Dratsab

3154 posts

Uber Geek
+1 received by user: 965

Trusted

Lifetime subscriber

Reply # 896050 15-Sep-2013 21:20

Interesting. I've got Vodafone naked and am using 2Talk as well - have had it hooked up for quite a number of months now. Analogue phone.

I started to have similar problems with inbound calls not ringing the phone so dropped the simultaneous ring on my wife's and mine smartphones. It works pretty well now except the remote phone doesn't ring.

I have to say though, I'm not particularly bothered as I make and receive very few calls via this medium and am actually wondering why I bother still having it.

hairy1

2744 posts

Uber Geek
+1 received by user: 371

Trusted

Lifetime subscriber

Reply # 896176 16-Sep-2013 08:49

vespaman: Matt,
Afaik the huawei HG556 tech info makes no reference to being compatible with alarms.
VoIP and alarms is a minefield just as VoIP and faxing can be.

Yeah. In the early days with playing around with faxing I realised it was not straightforward. The alarm works really well as all it does is dial our cellphones and plays a tone. That is all we need it to do. Interestingly when a mate from 2talk calls me there are never any issues. I am actually thinking it may be something to do with the Android default SIP client.

My views (except when I am looking out their windows) are not those of my employer.

logmein

4 posts

Wannabe Geek

Reply # 896595 16-Sep-2013 21:48

vespaman: I'm still using these routers so am interested in your problem.

So standard phone through phone port 1 on router with intermittant, incoming/outgoing calls?

Do you know the firmware on the HG556?

Can you send me your config?

The firmware on the HG556a is V100R001C12B037

</sipBasic>
<sipServer tableSize="2">
<sipServerEntry id="1" sipRegIP="sip.2talk.co.nz" sipRegPort="5060" sipPrxyIP="sip.2talk.co.nz" sipPrxyPort="5060" sipDomain="sip.2talk.co.nz"/>
<sipServerEntry id="2" sipRegIP="sip02.vodafone.co.nz" sipRegPort="5060" sipPrxyIP="sip02.vodafone.co.nz" sipPrxyPort="5060" sipDomain="vodafone.co.nz"/>
</sipServer>
</Voice>
<SNTPCfg>
<cfg state="enable" CfgServer="disable" server1="clock.fmt.he.net" server2="None" timezone="Auckland, Wellington" FailTime="5" SucTime="21600" EnableSum="1"/>
</SNTPCfg>

logmein

4 posts

Wannabe Geek

Reply # 896600 16-Sep-2013 21:55

Dratsab: Interesting. I've got Vodafone naked and am using 2Talk as well - have had it hooked up for quite a number of months now. Analogue phone.

I started to have similar problems with inbound calls not ringing the phone so dropped the simultaneous ring on my wife's and mine smartphones. It works pretty well now except the remote phone doesn't ring.

I have to say though, I'm not particularly bothered as I make and receive very few calls via this medium and am actually wondering why I bother still having it.

what's the firmware version on your router?

You can also download the 2Talk Connect app on your iOS/Android phones, just enter the phone number and the password, you can receive the calls on your mobile. I used this way to back up my analog phone which not ringing.

vespaman

88 posts

Master Geek
+1 received by user: 2

Reply # 896735 17-Sep-2013 09:27

logmein,

The firmware your using is the same as ours - we haven't had issues with it and upgrade all of the routers to this.

You will have done this but repeat this step.

In Windows, shell to the Command Prompt and type Telnet 192.168.1.1 (or whatever the router address is) Login using admin and password systemadmin (or whatever your details are) At the router console prompt > type voice set all enable (then enter) type save (then enter) type logout (then enter).

Reboot the system.

Lets no how it goes.

MurrayC

77 posts

Master Geek

Reply # 896774 17-Sep-2013 10:20

First up I'm not a techie however I had a similar problem. On VodaFone Naked Broadband and connected a Cisco ATA box and 2Talk. Problem that the phone connected to the ATA would ring on inbound calls some of the time. I also had a 2Talk app on my iPhone. Turns out that as soon as I deleted the app problem with the phone connected to the ATA box stopped. As I understand it with VoIP the registering process is continuous and having 2 phones registering for the same number was causing the problem.