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620 posts

Ultimate Geek


#138808 17-Jan-2014 10:47
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I just submitted to following feature request to 2talk:

 The One Number service works great if all locate-me numbers continue to ring before one of them is picked up however if for example one of the numbers is a mobile phone that is turned off and goes direct to voicemail the call will immediately terminate to that voicemail box.

A solution to this problem would be for customers to add a pre-defined DTMF tone sequence ["28255"/"2TALK"] to the start of their mobile phone's voicemail message which would signal to the One number service to ignore that number and not terminate the call to it as it has gone to voicemail. 


Would this be of benefit to anyone else and/or does anyone know of any workarounds?

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  #968776 17-Jan-2014 11:32
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That is definitely useful and I have had the same problem with a corporate phone system using Lync.

Unfortunately the signalling required between the networks to achieve this is probably going to be too hard to actually implement.  I expect it would require a lot of work by both 2Talk and the mobile provider.

One possible workaround is to have the voicemail disabled on your mobile.



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  #968784 17-Jan-2014 11:42
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graemeh: That is definitely useful and I have had the same problem with a corporate phone system using Lync.

Unfortunately the signalling required between the networks to achieve this is probably going to be too hard to actually implement.  I expect it would require a lot of work by both 2Talk and the mobile provider.

One possible workaround is to have the voicemail disabled on your mobile.


Yes it would probably require some work on the 2talk side however as 2talk already provides in-call dialing codes (to forward calls etc) there is obviously already a service that listens on the line for these sorts of codes.

It shouldn't require any work on the mobile provider's end apart from the customer recording their voicemail with the right DTMF tones at the beginning of the message for 2talk to detect.

Disabling voicemail on the mobile doesn't help (on 2degrees anyway) as then the caller will just get the "voicemail is disabled message" (the mobile number won't continue to ring if the phone is off even if voicemail is disabled).

I did think about setting up an [if busy] / [if unanswered] call divert on my mobile however if I forward it back to my 2talk number it will result in an infinite loop.

 
 
 
 


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  #968786 17-Jan-2014 11:45
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kenkeniff: bly require some work on the 2talk side however as 2talk already provides in-call dialing codes (to forward calls etc) there is obviously already a service that listens on the line for these sorts of codes.

It shouldn't require any work on the mobile provider's end apart from the customer recording their voicemail with the right DTMF tones at the beginning of the message for 2talk to detect.

Disabling voicemail on the mobile doesn't help (on 2degrees anyway) as then the caller will just get the "voicemail is disabled message" (the mobile number won't continue to ring if the phone is off even if voicemail is disabled).

I did think about setting up an [if busy] / [if unanswered] call divert on my mobile however if I forward it back to my 2talk number it will result in an infinite loop.


Yes you could probably do something using the technology you have described but imagine how you would explain it to the average customer.  Also, you would be charged for the one minute call forward that went to voicemail.

When I said "disable voicemail" I should have probably said "remove all call forwarding from the mobile".

That way if the phone is not answered it just keeps ringing.  You'd have to test to see what happens if the mobile is turned off.

I guess I was thinking of the "Rolls Royce" solution where the 2 Degrees network signalled to the 2 Talk system to say what state the call ended up in.

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  #968787 17-Jan-2014 11:46
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If it's smart enough, there may be an option on 2talk for "diversion inhibitor". This still requires appropriate signally back for the mobile provider.
An other option is "confirm call", i.e. when the call is picked up on the alternate phone, the user has to press a key, e.g. 1 to accept the call. If there is no response, then 2talk will assume the call is not yet picked up and will continue the round. Again this would be an option 2talk would need to implement; very common on an Asterisk system.




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Ultimate Geek


  #968791 17-Jan-2014 11:54
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graemeh: When I said "disable voicemail" I should have probably said "remove all call forwarding from the mobile".


Hmm... I thought you could be on to something there.

I just tried to disable all call forwarding [when busy/unanswered/unreachable] on my 2degrees handset which currently defaults to +64222022000 (voicemail)...

However I get "Unable to deactivate call diverting when phone is unreachable. Unsupported by operator".



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  #968796 17-Jan-2014 12:03
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coffeebaron: If it's smart enough, there may be an option on 2talk for "diversion inhibitor". This still requires appropriate signally back for the mobile provider.
An other option is "confirm call", i.e. when the call is picked up on the alternate phone, the user has to press a key, e.g. 1 to accept the call. If there is no response, then 2talk will assume the call is not yet picked up and will continue the round. Again this would be an option 2talk would need to implement; very common on an Asterisk system.


"Confirm call" sounds like it would be a good solution. I don't know if 2talk supports these features as I can't see the options anywhere on their console.

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  #968870 17-Jan-2014 13:27
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graemeh: That is definitely useful and I have had the same problem with a corporate phone system using Lync.

Unfortunately the signalling required between the networks to achieve this is probably going to be too hard to actually implement.  I expect it would require a lot of work by both 2Talk and the mobile provider.

One possible workaround is to have the voicemail disabled on your mobile.


I disabled voicemail on my mobile years back for this exact reason.

 
 
 
 




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  #968875 17-Jan-2014 13:30
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myfullflavour: I disabled voicemail on my mobile years back for this exact reason.


So how exactly does that work / which providers are you with?

Does your mobile line continue to ring when switched off?

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Ultimate Geek


  #968877 17-Jan-2014 13:33
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can 2 talk pull the call back, even after the mobile carrier has terminated the call to the voicemail box?



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  #968881 17-Jan-2014 13:42
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kornflake: can 2 talk pull the callback even after the mobile carrier has terminated the call to the voice box?


Technically there's no reason why they shouldn't be able to..

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  #972383 22-Jan-2014 17:20
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There is another option. If you login and click on locate me/one number down the bottom of that page you will see the option 2talk one number. It has the option to tick to enable it. Then if your mobile phone is a smartphone and you have 3G or 4G in your area you can download a sip app (I use csip simple but there are others. Even 2talk have their own app for a smartphone) and when you set it up you put your number as 0xxxxxxxx-1 so that it doesnt interfere with your main device logged into 2talk. You can have up to 6 devices including the primary device working this way. If for whatever reason your mobile phone is switched off then it will not go to your mobile carriers voicemail as the call is not forwarded to your mobile number.

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  #972388 22-Jan-2014 17:31
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Would bringing down the diversion timer not 'fix' this?

As long as the voicemail diversion timer is less than the cell networks voicemail 2Talk will stop ringing the phone.
Just remember that the 2Talk voicemail diversion timer starts once the last number is rung in the Locate Me set up - not an issue if locate me is is set to immediate.



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  #972390 22-Jan-2014 17:33
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chevrolux: Would bringing down the diversion timer not 'fix' this?

As long as the voicemail diversion timer is less than the cell networks voicemail 2Talk will stop ringing the phone.
Just remember that the 2Talk voicemail diversion timer starts once the last number is rung in the Locate Me set up - not an issue if locate me is is set to immediate.


Not if the mobile phone is off, it goes direct to voicemail.



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  #972393 22-Jan-2014 17:36
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kfella2000: There is another option. If you login and click on locate me/one number down the bottom of that page you will see the option 2talk one number. It has the option to tick to enable it. Then if your mobile phone is a smartphone and you have 3G or 4G in your area you can download a sip app (I use csip simple but there are others. Even 2talk have their own app for a smartphone) and when you set it up you put your number as 0xxxxxxxx-1 so that it doesnt interfere with your main device logged into 2talk. You can have up to 6 devices including the primary device working this way. If for whatever reason your mobile phone is switched off then it will not go to your mobile carriers voicemail as the call is not forwarded to your mobile number.


Tried this however unfortunately I haven't found gsm reliable enough to rely on the sip app to receive calls so I use call forwarding.

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