Samsung 7100 pbx

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CYaBro

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# 140590 14-Feb-2014 07:32

Hey anyone here know anything about the the Samsung 7100 PBXs?

A client of ours has been approached by a another IT company trying to sell them a VoIP phone system and this is what they are suggesting.
What are the advantages of this pbx over say a software based pbx?
Anyone know what the samsung units usually cost and who is the distributor in NZ?

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Radicall

# 987169 14-Feb-2014 10:31

The Samsung OfficeServ 7100 is VoIP Capable.

We can service and expand on the system if you require assistance.

I would suspect the new offer is based around utilising SIP Trunks, you will need additional licenses for this, but the system is capable.

You may also need IP Handsets if you are not already utilising IP Handset with the system or you can leave then as digital/analog if you wish.

Feel Free to contact me on 0800 RADICALL - 0800 723422

A site survey would be in order to identify exactly what they have and what they would like to see from their system.

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chevrolux

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# 987175 14-Feb-2014 11:01

Yep great system.

The main advantage would be TDM is well catered for as well as being fully IP capable. It makes the move to VoIP much less of an issue as you can simply replace an existing system with PSTN/ISDN trunks and digital/analogue phones and then transition the trunks to SIP with just a bit of licensing.
They also have a very good computer integration software called 'Samsung Xchange'. Means you can integrate CRM's and have a screen pop for incoming calls. Integrates with Outlook and can busy out extensions based on calender appointments etc. Also gives the receptionist to do 'drag and drop transfers' right from their PC. Pretty much negates the need for a proper desk phone because the receptionist could have a headset and softphone then use the Operator software to do all transfers
The only thing I think lets them down at the moment is licensing is rather costly.

Cost could be anywhere from a few grand to 50 grand. All depends on the needs of the client.

CYaBro

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# 987226 14-Feb-2014 12:33

Thanks for the answers.
Does anyone know who the distributor is in NZ for the Samsung PBXs?

This client has been quoted VoIP and SIP licenses for the Samsung but they've been given a lease price over 36 months and no outright buy price so that's why I was interested to know how much the Samsung unit would cost.
It is for a small vet clinic with 5 phones/extensions at the main branch and another two at their smaller branch.

radicall

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# 987228 14-Feb-2014 12:40

Fred,

It is unusual to quote a Lease price on part equipment and I would never recommend this, have your client simply ask for a purchase price.

GTL Networks is the National Distributor for Samsung PBX, they will be able to advise on local distributors for you.

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networkn

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# 987232 14-Feb-2014 12:46

We have the OS7030, but I was pretty disappointed how expensive licenses for going to SIP were. I won't be buying another Samsung Phone System, despite having them for the past 20 years.

radicall

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# 987234 14-Feb-2014 12:52

networkn: We have the OS7030, but I was pretty disappointed how expensive licenses for going to SIP were. I won't be buying another Samsung Phone System, despite having them for the past 20 years.

Yes they certainly have some License pricing issues, we generally supply the Ericsson-LG Product where SIP & VoIP is required. Very stable, self managed option and most important priced right. If you care for a company to support you.

Give us a yell we can show you a variety of options, (shameless plug).

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networkn

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# 987245 14-Feb-2014 13:05

radicall:
networkn: We have the OS7030, but I was pretty disappointed how expensive licenses for going to SIP were. I won't be buying another Samsung Phone System, despite having them for the past 20 years.

Yes they certainly have some License pricing issues, we generally supply the Ericsson-LG Product where SIP & VoIP is required. Very stable, self managed option and most important priced right. If you care for a company to support you.

Give us a yell we can show you a variety of options, (shameless plug).

Realistically the cost of migrating to another system isn't likely to be attractive at this stage, and I have to say I am a pretty big fan of the software package that comes with the Panasonic having seen a few customers with it.

radicall

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# 987256 14-Feb-2014 13:23

networkn:
radicall:
networkn: We have the OS7030, but I was pretty disappointed how expensive licenses for going to SIP were. I won't be buying another Samsung Phone System, despite having them for the past 20 years.

Yes they certainly have some License pricing issues, we generally supply the Ericsson-LG Product where SIP & VoIP is required. Very stable, self managed option and most important priced right. If you care for a company to support you.

Give us a yell we can show you a variety of options, (shameless plug).

Realistically the cost of migrating to another system isn't likely to be attractive at this stage, and I have to say I am a pretty big fan of the software package that comes with the Panasonic having seen a few customers with it.

Yes Panasonic do have a great software interface, we support Panasonic as well hence my point on exploring the variety of options.

No rush, if you are not on SIP the move to SIP might offset the costs with the savings, 2-3 Analogue lines moved to SIP will fund a Lease to Own PBX Purchase over five years as an example, so a 5 year ROI even better depending on call savings.

Keep us in mind for an exploratory conversation when the time is right.

______________________________________ www.radicall.co.nz ________________________________________

networkn

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# 987257 14-Feb-2014 13:25

radicall:
networkn:
radicall:
networkn: We have the OS7030, but I was pretty disappointed how expensive licenses for going to SIP were. I won't be buying another Samsung Phone System, despite having them for the past 20 years.

Yes they certainly have some License pricing issues, we generally supply the Ericsson-LG Product where SIP & VoIP is required. Very stable, self managed option and most important priced right. If you care for a company to support you.

Give us a yell we can show you a variety of options, (shameless plug).

Realistically the cost of migrating to another system isn't likely to be attractive at this stage, and I have to say I am a pretty big fan of the software package that comes with the Panasonic having seen a few customers with it.
Yes Panasonic do have a great software interface, we support Panasonic as well hence my point on exploring the variety of options.

No rush, if you are not on SIP the move to SIP might offset the costs with the savings, 2-3 Analogue lines moved to SIP will fund a Lease to Own PBX Purchase over five years as an example, so a 5 year ROI even better depending on call savings.

Keep us in mind for an exploratory conversation when the time is right.

I am surprised to hear you say we would see cost savings on SIP. I have found SIP Calling rates + Licensing fee's to be break even at best even over a long time. I'd be interested in seeing some figures on it.

radicall

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# 987263 14-Feb-2014 13:47

networkn:
radicall:
networkn:
radicall:
networkn: We have the OS7030, but I was pretty disappointed how expensive licenses for going to SIP were. I won't be buying another Samsung Phone System, despite having them for the past 20 years.

Yes they certainly have some License pricing issues, we generally supply the Ericsson-LG Product where SIP & VoIP is required. Very stable, self managed option and most important priced right. If you care for a company to support you.

Give us a yell we can show you a variety of options, (shameless plug).

Realistically the cost of migrating to another system isn't likely to be attractive at this stage, and I have to say I am a pretty big fan of the software package that comes with the Panasonic having seen a few customers with it.
Yes Panasonic do have a great software interface, we support Panasonic as well hence my point on exploring the variety of options.

No rush, if you are not on SIP the move to SIP might offset the costs with the savings, 2-3 Analogue lines moved to SIP will fund a Lease to Own PBX Purchase over five years as an example, so a 5 year ROI even better depending on call savings.

Keep us in mind for an exploratory conversation when the time is right.

I am surprised to hear you say we would see cost savings on SIP. I have found SIP Calling rates + Licensing fee's to be break even at best even over a long time. I'd be interested in seeing some figures on it.

Ofcourse it depends on a number of variables so I would be happy to do the exercise for you but here is a typical example of our solution. Included in the solutions is an upgrade to Business Grade UFB/ 100 Gb/ 100/50 Plan. With this example we have achieved a 24% saving, this would fund a purchase of a whole new PBX over 5 Years, again depending on the required configuration, afterwhich you would be enjoying the straight savings.

______________________________________ www.radicall.co.nz ________________________________________

chevrolux

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# 987287 14-Feb-2014 14:39

Yea Samsung do the SIP trunk license quite cheap but if you have digital/analogue phones you also need to purchase Media licensing - those are stupidly price. Supposedly if you went IP extensions with SIP trunks media licenses wouldn't be required but I think to use Voicemail you still need a media license.

When looking at systems that are going to be 100% IP we are using FreePBX more and more now. Licensing is not an issue but there is a lot more to do setting it up.
We also have got a few people just working directly off 2Talk (and provisioning from our own web server) when it is as small as 5 phones. 5 would be the limit as management gets fairly difficult.

Samsung is still very handy when digital/analogue extensions are required. Or if the building wiring is rubbish.

johny99

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# 987415 14-Feb-2014 18:18

compass could sort you with a snom system (cloud or hosted on your site or theirs if you have multiple branches), much better than Samsung IMO.

sbiddle

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# 987487 14-Feb-2014 19:36

You need to decide if you want tie in to a single piece of hardware and phones and whether you want the outlay for a PBX or simply want to use cloud based systems.

I manage numerous multisite cloud based systems in the 100-150 phones range, a setup that's simply not possible with onsite gear.

chevrolux

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# 987554 14-Feb-2014 22:28

I manage numerous multisite cloud based systems in the 100-150 phones range, a setup that's simply not possible with onsite gear.

It is quite possible with Samsung OfficeServ equipment.

sbiddle

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# 987587 15-Feb-2014 06:24

chevrolux:
I manage numerous multisite cloud based systems in the 100-150 phones range, a setup that's simply not possible with onsite gear.

It is quite possible with Samsung OfficeServ equipment.

Yes and no. The problem with pretty much all the legacy systems such as the Samsung kit is that it's built around a TDM core and SIP is very much an addon. You can't easily go and use multiple brands of SIP phones, integrate IP intercoms and videophones and more importantly autoprovision every device.

To provide a true multisite system you would need to host the physical PBX somewhere in a data centre, if you have it at a site somewhere you're going to have all the VoIP traffic having to go over a link a link twice, and ultimately have no redundancy.

I've deployed hundreds of Asterisk based systems and think it's the best platform out there for telephony. That doesn't mean I think it's the only option worth considering because it's not. There are places for traditional systems and other competing VoIP products, but once you start getting into large installs the limitations of most legacy systems (which can include their licencing) really stands out.

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