I just called Telecom to quiz them on the price of calling an 028 number as I was surprised when I got my last bill that calls to 02888MAIL were charged at Mobile rates. Obviously Telecom don't have a clue either. I recorded the call, and have a transcript below of what I was told the calls cost, and then an image from my last bill with the actual cost. See for youself.
Blue is the Telecom Operator and Red is me.
Welcome to Telecom you’re speaking with NAME DELETED how can I help you?
Hi there I just have a quick question about calling 028 numbers
Yep
In particular, I have a VoIP line with slingshot who have an 028 prefixed number for calling and checking voicemail from another providers phone
Yeah
I’m wondering if you can tell me how much it is going to cost to call that number from my Telecom landline.
And you calling an 02 which number, an 02...
8. The number specifically is 028 88 6245
6245...What’s your landline number
ACCOUNT DETAILS DELETED
OK, I’ll just have a quick look at the calling plan you are on, your on the Homeline plan. OK, Just one moment please.
Thank you.
On hold for 2 minutes and 4 seconds
Are you there?
Yep
Is that number you have been calling, is that within the wellington region?
I have no idea it’s like a, it’s a slingshot number for checking for voicemail, similar to your 083210. Same concept.
Yeah, um, your looking at paying 50 oh 49 cents per minute.
Right-e-o. So is that charged as a Mobile call, or a national call, or how is that billed?
Just a national call.
It’s a national call?
Yep, that’s correct
Alright, great. Thank you. Oh, what was your name sorry?
Thanks. NAME DELTED
OK, thanks NAME DELETED. Have a good day.
Bye