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Topic # 150872 6-Aug-2014 12:25
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Hi All.

I just found out that calling a 2talk 028 VoIP number attracts mobile calling rates for callers from landlines, around 20-26c/minute. Calling back the other way costs 3.45c/min.  

That may be the case with other VoIP service providers; I don't know.

This is expensive for Mum in Wanganui if she wants to phone me on 028 for a long chat. (Looks like I may have to add the landline to my SNAP naked DSL for $5/m and a one-time charge of $65, to keep her costs down.) 

Is it that the landline telco's charging a premium to their customers to switch the call to 2talk, or is 2talk setting the high call termination charge?

While VoIP offers many advantages to users in terms of outbound call rates and extra features, it seems to disadvantage the people calling them from landlines. The issue of the cost to call VoIP numbers seems to be entirely missing from this forum.

I'm keen to be educated and hear thoughts from those in the know.

Regards
Scott


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  Reply # 1103225 6-Aug-2014 12:36
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Why did you not get a geographical phone number? This is nothing to do with VoIP. Non geographical numbers are usually treated as mobile calls.




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  Reply # 1103236 6-Aug-2014 12:50
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You may have noted that your 028 number is free. Well, unfortunately, all numbers have costs involved - 2talk passes those on to callers rather than callees with 028 numbers.

I admit, I'm not sure of the technicalities of where the costs come from - in this modern phone network everything should be cheap as dirt - but I'm sure someone here will be able to give a good description.

A better solution is to train your mum to use Skype. I managed that and she loves it - better audio, video, and its free! If she's wedded to her phone, you could port her number to 2talk - internal calls are free.

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  Reply # 1103244 6-Aug-2014 13:01
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Basically all numbers starting with 02x are classified as mobile numbers even if you use it as a VoIP landline.
The only time a number is classified as a local number is when it's a geographical number in the same exchange area.




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Stefan Andres Charsley

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  Reply # 1103264 6-Aug-2014 13:21
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How did you think it would be a free call?! You aren't paying any rental.

If your Mum on a landline wants to ring you for long periods of time you are best to add a number in your 2Talk within the same local calling area as your mum - then she wont pay anything. 

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  Reply # 1103284 6-Aug-2014 13:41
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Put your mum on 2talk too - 2talk to 2talk calls are free.

Otherwise there are quite cheap options with 2talk for a local number in which case your mum's calls would be treated as part of whatever package she's on e.g. free local or national calling

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  Reply # 1103287 6-Aug-2014 13:48
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Or add a local number wherever you mum mum is to your 2talk account for $6 month.

We are in Melbourne, but our parents are in Napier and Auckland, and we have local numbers in both those places on 2talk. Free calls for them, costs ust $12 a month (plus GST).

We also get 2000 minutes for each of those local numbers to make calls out on them too, so we don't pay a per minutes rate to call them either.




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Reply # 1103325 6-Aug-2014 14:22
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Hi coffeebaron, thanks for your suggestion.

You and others have suggested getting a local number, an option I wasn't aware of nor did I find much info on it on the 2talk website. Perhaps I should be dealing with a re-seller.

Hi ripdog. Yes I know how the business world works; someone's gotta paycool. Mum is nearly 79 and has mild cognitive imparement from a stroke some years ago. She finds using a PC stressful; almost scary, and so eventually I removed it from her home. Skype would have been ideal but....

Hi Stefan, thanks for that.

Hi chevrolux. Please check my original post; I didn't say anything about expecting calls to be free. I was asking about the big difference in landline-to-2talk vs 2talk-to-landline. I still haven't had a real answer to my "why" or "who sets the charges" questions yet. 

Hi nitrotech and ajobbins. Thanks for the suggestions. I'll call 2talk and get more info on a local number solution for my particular situation.






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  Reply # 1103364 6-Aug-2014 14:59
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getontoit99: . . . an option I wasn't aware of nor did I find much info on it on the 2talk website. Perhaps I should be dealing with a re-seller.




seriously?
2Talks front page under "Voice Solutions" in large typing says "Plans and Pricing"
Click on that - and then "home plans"
I don't think there is a $6 plan there any more - the cheapest I could see is $10 (which I am on) and that gives you a local calling number with 2000 free minutes and 250 free national minutes.



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  Reply # 1103372 6-Aug-2014 15:04
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Hi farcus, that was all I found on local numbers. Consequently my post "nor did I find much info on it on the 2talk website." Didn't say I found nothing at all.

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  Reply # 1103391 6-Aug-2014 15:10
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getontoit99: Hi farcus, that was all I found on local numbers. Consequently my post "nor did I find much info on it on the 2talk website." Didn't say I found nothing at all.


exactly what information are you looking for? Surely the information on their page is enough?

Monthly plan fee = $10+gst
Local numbers included = 1
2talk - 2talk calls =  free
Local minutes = 2000
National & Country minutes = 250
NZ Mobile minutes = 0
Concurrent calls = 1
Features = Cloud PBX features



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  Reply # 1103393 6-Aug-2014 15:15
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Log into your 2talk portal. Add a new line. Make sure it is a geographical number. Choose either your local calling area or your Mum's. Set this number to divert to your 028 number; or change your VoIP device to use this instead of the 028. $6 ish per month, but no bundled minutes (except for free local calls).




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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  Reply # 1103396 6-Aug-2014 15:17
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Thanks coffeebaron, I appreciate your succinct, helpful and friendly reply.



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