SPA2102 Firmware Update Error

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networkn

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#155925 13-Nov-2014 11:40

Hi There!

I am trying to update one of my SPA2102's to Firmware 5.2.13 from 5.2.5.

I have downloaded the firmware from cisco, extracted it and run upg-spa2102-5-2-13.exe

It runs and asks for ip, then password, which I provide to which it then throws an error:

Error: Run-Time Check Failure #2 - Stack around the variable 'strNc' was corrupted.

I found a post recommending blanking the password, but the update says it REQUIRES one.

Any bright ideas?

Ragnor

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#1175075 13-Nov-2014 11:43

Might be stating the obvious but have you tried resetting the SPA2102 to factory default then trying the update.

networkn

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#1175090 13-Nov-2014 11:55

Ragnor: Might be stating the obvious but have you tried resetting the SPA2102 to factory default then trying the update.

No I was trying to do this remotely, without having to go onsite.

sbiddle

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#1175096 13-Nov-2014 12:03

Why not use a provisioning URL? It's a billion times easier.

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#1175100 13-Nov-2014 12:09

sbiddle: Why not use a provisioning URL? It's a billion times easier.

It's provisioned already, but how would that update the firmware?

sbiddle

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#1175121 13-Nov-2014 12:26

URL to download the firmware. Only time I've ever used the app to update a device was once when I bricked one. If it has an admin password set, you need this to update the firmware.

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#1175128 13-Nov-2014 12:37

sbiddle: URL to download the firmware. Only time I've ever used the app to update a device was once when I bricked one. If it has an admin password set, you need this to update the firmware.

I am not aware this is an option, is this something our VOIP Provider (Conversant) would provide us?

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sbiddle

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#1175145 13-Nov-2014 12:57

networkn:
sbiddle: URL to download the firmware. Only time I've ever used the app to update a device was once when I bricked one. If it has an admin password set, you need this to update the firmware.

I am not aware this is an option, is this something our VOIP Provider (Conversant) would provide us?

No idea.

If you were my customer I wouldn't provide you with an admin password to play with a device, everything is fully locked down and managed.. Makes we wonder why they're not fully managing the device and controlling the firmware, seems like a poor attempt at auto provisioning.

networkn

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#1175148 13-Nov-2014 13:01

sbiddle:
networkn:
sbiddle: URL to download the firmware. Only time I've ever used the app to update a device was once when I bricked one. If it has an admin password set, you need this to update the firmware.

I am not aware this is an option, is this something our VOIP Provider (Conversant) would provide us?

No idea.

If you were my customer I wouldn't provide you with an admin password to play with a device, everything is fully locked down and managed.. Makes we wonder why they're not fully managing the device and controlling the firmware, seems like a poor attempt at auto provisioning.

Well a google search found that I should be able to put the bin file on a http server and point the spa to it, and when I tried this it told me it would do the firmware update when it was not "busy" but a while later it's not done. It didn't indicate a password requirement.

Edit: Seems to have been delayed, Working and upgraded now. Thanks for your assistance.

A Sample URL Would be:

http://192.168.2.77/upgrade?http://host.co.nz/spa2102.bin

networkn

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#1175157 13-Nov-2014 13:10

sbiddle:
networkn:
sbiddle: URL to download the firmware. Only time I've ever used the app to update a device was once when I bricked one. If it has an admin password set, you need this to update the firmware.

I am not aware this is an option, is this something our VOIP Provider (Conversant) would provide us?

No idea.

If you were my customer I wouldn't provide you with an admin password to play with a device, everything is fully locked down and managed.. Makes we wonder why they're not fully managing the device and controlling the firmware, seems like a poor attempt at auto provisioning.

If they did it, I wouldn't need to :)

They no longer recommend these legacy ATA's, but given we use the home phone maybe 5 times a month for 3 minutes or so, hardly seems worth rekitting the entire house with "new" digital wireless devices at a cost of hundreds and hundreds of dollars.