2talk ring phone before auto-attendant possible?

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Gozer

185 posts

Master Geek
+1 received by user: 32

#165888 23-Feb-2015 19:09

Is it possible with 2talk to a ring phone for X rings before going to auto-attendant? or a solution around this theme?

So currently calls come in on 09 number (which has no actual phone) that rings an 028 number (reception) using locate me. Where it is either answered and transferred, or goes to voice-mail.

The customers would like to still ring reception first but rather than going to voice-mail after X rings would like callers to be able to dial an extension or go to voice-mail.

The only way I can think to do it is to add another 028 number and route it (09) => (028 reception) => (028 auto-attend). But then I cant see any way for reception to have voice-mail.

kornflake

409 posts

Ultimate Geek
+1 received by user: 56

#1245138 23-Feb-2015 20:37

Hunt Group, with two stages. first stage will ring the reception extention/number then if unanswered drop into the AA with a option to leave a voicemail. admitibly i havent play around with the 2talk system, but simply done with Vodia IPPBX, surly this ability is built into 2talks cloud offering.

chevrolux

4962 posts

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Inactive user

#1245143 23-Feb-2015 20:41

I think the only way you will do it is to route to a 'virtual' 028 number like you outlined. And then the AA will have to be something like 'please enter your extension number or press 1 to leave a message'. Option 1 would then point to another 'virtual' 028 number who has it's voicemail destination (called 'Send callers to a different mailbox number') pointing to Reception's mailbox.
Potentially leaving the 'Connect to your 2talk number as normal on timeout or if an invalid digit is entered' ticked on the AA's number and then setting the voicemail diversion spot to the Reception voicemail will allow you toroute calls to voicmail on timeout as well as on 'press 1'.

Gozer

185 posts

Master Geek
+1 received by user: 32

#1245243 23-Feb-2015 22:22

chevrolux: I think the only way you will do it is to route to a 'virtual' 028 number like you outlined. And then the AA will have to be something like 'please enter your extension number or press 1 to leave a message'. Option 1 would then point to another 'virtual' 028 number who has it's voicemail destination (called 'Send callers to a different mailbox number') pointing to Reception's mailbox.
Potentially leaving the 'Connect to your 2talk number as normal on timeout or if an invalid digit is entered' ticked on the AA's number and then setting the voicemail diversion spot to the Reception voicemail will allow you toroute calls to voicmail on timeout as well as on 'press 1'.

Thanks, shame when it feels like a work around but never mind.

Gozer

185 posts

Master Geek
+1 received by user: 32

#1246647 25-Feb-2015 19:35

So when I set up Auto Attend on a number it works fine if I call that number directly, but it doesn't seem to work if directing calls to that number. Ive tried call forward, locate me, and hunt groups and the auto attend never kick in.

Does anyone know if this is a feature or a problem?

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#1246711 25-Feb-2015 21:56

I just tested it myself...

On the 'pilot' I simply set 'Call Forward Unavailable' (which is actually call forward no answer so not sure why they call it 'unavailable') to the 028 number that has the AA on it, set the call diversion timer to 10 seconds (for example). And it worked straight away.

It didn't work with a hunt group.

Gozer

185 posts

Master Geek
+1 received by user: 32

#1246741 25-Feb-2015 22:41

chevrolux: I just tested it myself...

On the 'pilot' I simply set 'Call Forward Unavailable' (which is actually call forward no answer so not sure why they call it 'unavailable') to the 028 number that has the AA on it, set the call diversion timer to 10 seconds (for example). And it worked straight away.

It didn't work with a hunt group.

Thanks, yea I can replicate that, but I'm actually taking an extra hop ( Pilot > ring 028 > A.Attend 028) which seems to be the problem as you say 1 hop works.

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Gozer

185 posts

Master Geek
+1 received by user: 32

#1246748 25-Feb-2015 22:52

With Call Forward Unavailable Auto-Attend doesn't work on a second hop
With Call forward unreachable for the first hop Auto-Attend does work.

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#1247319 26-Feb-2015 20:47

Gozer:
chevrolux: I just tested it myself...

On the 'pilot' I simply set 'Call Forward Unavailable' (which is actually call forward no answer so not sure why they call it 'unavailable') to the 028 number that has the AA on it, set the call diversion timer to 10 seconds (for example). And it worked straight away.

It didn't work with a hunt group.

Thanks, yea I can replicate that, but I'm actually taking an extra hop ( Pilot > ring 028 > A.Attend 028) which seems to be the problem as you say 1 hop works.

Ah understood... hmm can't help you sorry. Maybe contact 2Talk and see what they think about it.