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402 posts

Ultimate Geek

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# 181148 4-Oct-2015 18:04
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Is anyone having connection issues with 2talk . Both my lines aren't working .I'm not sure when this started, but I noted that only 2 indicator lights were going the 2 being the lines in. I am also unable to connect to their web site. When I check if the site is  down with one of the site checkers they say no

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3223 posts

Uber Geek

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  # 1399764 4-Oct-2015 18:14
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No issues here or at work.

221 posts

Master Geek


  # 1399766 4-Oct-2015 18:16
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We have multiple access circuits and dozens of SIP registrations. None are showing any issues. Web-site and Live support site both load fine too.

That's not to say you don't have a problem with your circuit! Just that it's not affecting their entire service.



 
 
 
 


4325 posts

Uber Geek


  # 1399773 4-Oct-2015 18:40
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No complaints from our customers. Definitely would have heard from someone if 2talk was down

Webhead
2374 posts

Uber Geek

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  # 1399777 4-Oct-2015 18:46
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Not sure if you still have a problem, but just checked mine and its working well.



402 posts

Ultimate Geek

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  # 1399779 4-Oct-2015 18:50
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Its really a bit strange, the fact I can't connect to their web site but i can connect with every other site I try, but everyone else can plus  both my lines aren't working.
Plus the phone has just rung twice in 2 minutes but no one was on the other end?

4325 posts

Uber Geek


  # 1399797 4-Oct-2015 20:00
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Plus the phone has just rung twice in 2 minutes but no one was on the other end


That sounds more like a NAT issue. What devices are you using for SIP? Also, what router etc? Are you auto-provisioning?

As for the website, have you seen if a trace route gets all the way through to it. If it does but you can't browse to it could indicate an MTU issue perhaps?



402 posts

Ultimate Geek

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  # 1399806 4-Oct-2015 20:21
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Im using a linsky pap2t plugged into a belkin wireless and connected to internet RBI wireless. I have been setup with voip for about a month with number ported over a couple of weeks ago and its all been provisioned
The result from trace route to 2talk.co.nz
<1ms <1ms 1ms 10.1.1.1
4ms 2ms 9ms 172.16.4.1
9ms 15ms 11ms 172.16.100.81

then  request timed out for every other line

 
 
 
 




402 posts

Ultimate Geek

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  # 1399965 5-Oct-2015 09:02
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I am still have no phone line and strangely can not connect to their web page it times out. I got someone to log into my account in town and it says phones are off line. Anyone got any idea what maybe going on. Thanks

221 posts

Master Geek


  # 1399967 5-Oct-2015 09:07
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Your traceroute indicates a networking issue. None of the addresses in your output are non-RFC1918 therefore the packets don't appear to be leaving private network segments.

If you don't understand the significance of that then try just rebooting everything.



402 posts

Ultimate Geek

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  # 1399971 5-Oct-2015 09:16
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I rebooted everything still no phones or connection to 2talk (i can connect to every other site I try)

970 posts

Ultimate Geek


  # 1399999 5-Oct-2015 09:44
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dazhann: Im using a linsky pap2t plugged into a belkin wireless and connected to internet RBI wireless. I have been setup with voip for about a month with number ported over a couple of weeks ago and its all been provisioned
The result from trace route to 2talk.co.nz
<1ms <1ms 1ms 10.1.1.1
4ms 2ms 9ms 172.16.4.1
9ms 15ms 11ms 172.16.100.81

then  request timed out for every other line


Who is your ISP?  I suggest giving them a call.

 

Can you traceroute to some other locations, e.g. www.google.com, sip.2talk.co.nz ?


cisconz
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Uber Geek

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  # 1400002 5-Oct-2015 09:45
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Sounds like a interconnect issue between your ISP an 2Talk.




Hmmmm


3427 posts

Uber Geek

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  # 1400064 5-Oct-2015 10:40
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Hi Darryl
I have reassigned your rooftop radio to have a public ip address.
Although we dont guarantee 2talk to work over the radio network, you are welcome to give it a try.

I have rebooted your rooftop radio but you will probably need to also reboot your linksys ATA (after 10.30am) so it can recognise the new ip address.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




65 posts

Master Geek


  # 1402128 8-Oct-2015 08:36
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Are you still having problems??
What are your exact settings? I  used to have this problem but then I changed settings on the phones/PBX and it w orks fine now



402 posts

Ultimate Geek

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  # 1402205 8-Oct-2015 09:49
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No Ray sorted problem thanks

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