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Topic # 189342 25-Dec-2015 10:27
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Hey guys,

After switching to fibre have run into a problem with none of the phone jacks working. Currently only one phone works which is connected to the Fritz box router and is very inconvenient in a large house.

What is the best solution in getting phones setup through the house? is there any way to get the jack points across the house to connect through VOIP instead of copper?

Any suggestions welcome.

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  Reply # 1456978 25-Dec-2015 11:10
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Integrating the router or ONT voice ports is a standard part of a UFB install if you request it. I'm assuming you never discussed this with the scoper or installer?

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  Reply # 1457189 25-Dec-2015 20:39
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sbiddle: Integrating the router or ONT voice ports is a standard part of a UFB install if you request it. I'm assuming you never discussed this with the scoper or installer?


is this true for providors that use voice off the router? i havent heard or seen many where that is the case

its different for those who provide voice from the ONT like spark.


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  Reply # 1457215 25-Dec-2015 22:26
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Normally they install a jack point next to the ONT that is connected to your phone wiring. You then connect a cable between the jack point and either the ONT or the router depending on what your ISP requires. To get your phone wiring working.

When I got UFB installed they insisted on installing one of those jack points. Even though I told them not to bother as I would never use it.





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  Reply # 1457225 25-Dec-2015 22:45
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Jase2985:
sbiddle: Integrating the router or ONT voice ports is a standard part of a UFB install if you request it. I'm assuming you never discussed this with the scoper or installer?


is this true for providors that use voice off the router? i havent heard or seen many where that is the case

its different for those who provide voice from the ONT like spark.



Absolutely no differnce where the voice is being delivered from - part of the Chorus stanadard install of fibre services is to install at least a single RJ45 near the ONT/RGW and back feed the voice circuit back to the ETP or First jackpoint (if that is the first demarc point) - generaly the only time this isnt installed is if the ONT/RGW is installed near a patchpannel or if there is only one jkpt  and its in the same general location as the ONT/RGW anyway.  Best case is that they install a double Rj45 and also on feed the external services to that point too, so that no matter who the provider is then voice can be delivered to the 'legacey' wireing of the house with a simple repatch.

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  Reply # 1457226 25-Dec-2015 22:49
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NZGamingIcon: Hey guys,

After switching to fibre have run into a problem with none of the phone jacks working. Currently only one phone works which is connected to the Fritz box router and is very inconvenient in a large house.

What is the best solution in getting phones setup through the house? is there any way to get the jack points across the house to connect through VOIP instead of copper?

Any suggestions welcome.


If its a Chorus Fibre install - then either ring the 0800 number given to you as a contact point from the local install company (Downer/Transfeild/Visionstream)  or call your provider and get the install company back to finish off the install properly



---
@ChorusNZ possibly another one



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  Reply # 1457450 26-Dec-2015 16:47
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Thanks for the replies guys.

When they did the installation they did not install a jackpoint, however I can see next to the ONT that there is something installed to the left of the ONT which has no cables plugged in currently and labelled "P1 House wiring". It has a single RJ11 port.



Any ideas what it is for? If it is what I am looking for, can I connect an RJ11 cable from FON1 on the router to RJ11 port on that device?

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  Reply # 1457454 26-Dec-2015 16:53
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NZGamingIcon: Thanks for the replies guys.

When they did the installation they did not install a jackpoint, however I can see next to the ONT that there is something installed to the left of the ONT which has no cables plugged in currently and labelled "P1 House wiring". It has a single RJ11 port.



Any ideas what it is for? If it is what I am looking for, can I connect an RJ11 cable from FON1 on the router to RJ11 port on that device?


Highly likely, yes.


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