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62 posts

Master Geek
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Topic # 190838 14-Jan-2016 10:31
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PLAN:- Ultra Fast Fibre Plan. Unlimited
Modem:- NF4V

Background:- I have 1 ongoing phone issue with my IP that is still being looked into. Even though they have 3 1/2 months of data and they still want me to keep monitoring it (my phone calls and fb messages on their fb page regarding my phone not working).

-  Phone would disconnect but my net would work fine.
-  I call people or people call me,  people could  hear me but I can't hear them.
-  Engaged all the time. Though I didn't know this at the time that it was a fault. Just thought people were busy.

This happened both on the tripleplay150 they sent 3 tripleplay150 out and now on my netcomm nf4v.



Current new issue as of a few days ago ...

This is the first time I have ever had this issue that started over 3 weeks ago.
I can call anyone on my landline but 1 phone number. That number is always engaged. Govt number, you always get a message to ask you to wait etc.... but when I called always engaged. Had to fb them to call me.

I have always been able to call this number,  up until 3 weeks ago. Every time I call this one number it is always engaged. Always.
I did a test over a week with another landline owner who is with the same ISP as myself and they could always call it. They got a ringing tone mine was always engaged. I would call before them and after they rang me back, I would call afterwards.

So did some reading on GZ laughing  and got the idea to call Netcomm. I explained my issue via teamspeak they did remote access and when I asked why this number and only this number was engaged, they said it was "My dial plan"?



I saw netcomm go into my modem settings then VOIP, then he copied and pasted what was in the settings to notepad, which I quickly did a screenshot of.

Before netcomm fixed the issue. 






After they fixed it so I could call the number again.




Link to larger picture

The number I was always able to call up until 3 weeks ago is Telecommunications Disputes Resolution ( TDR) 0508 98 98 98   

My question is... what happened here? Why would I it be set to engaged tone? I am able to call it now thanks to netcomm. I dont call my IP now when it comes to my modem now. 

TIA

Soz for the long post.

NOTE:- Everytime my phone would play (disconnected, etc) up, I assume that Slingshot did a reset? Would this reset affect the issue I had? Even though I had quite a lot of resets, just never had this issue.















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cisconz
1164 posts

Uber Geek
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  Reply # 1470622 14-Jan-2016 10:53
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Your dial plan had 0500xxxxxx instead of 0508xxxxxx




Hmmmm



62 posts

Master Geek
+1 received by user: 3


  Reply # 1470625 14-Jan-2016 10:57
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Well I'm stumped... undecidedWas working up until 3 weeks ago. Would the reset change it??? Or can slingshot change it without me knowing? I did give them access lots of times to sort out issues I had in the past.

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