Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




62 posts

Master Geek
+1 received by user: 3


Topic # 190838 14-Jan-2016 10:31
Send private message

PLAN:- Ultra Fast Fibre Plan. Unlimited
Modem:- NF4V

Background:- I have 1 ongoing phone issue with my IP that is still being looked into. Even though they have 3 1/2 months of data and they still want me to keep monitoring it (my phone calls and fb messages on their fb page regarding my phone not working).

-  Phone would disconnect but my net would work fine.
-  I call people or people call me,  people could  hear me but I can't hear them.
-  Engaged all the time. Though I didn't know this at the time that it was a fault. Just thought people were busy.

This happened both on the tripleplay150 they sent 3 tripleplay150 out and now on my netcomm nf4v.



Current new issue as of a few days ago ...

This is the first time I have ever had this issue that started over 3 weeks ago.
I can call anyone on my landline but 1 phone number. That number is always engaged. Govt number, you always get a message to ask you to wait etc.... but when I called always engaged. Had to fb them to call me.

I have always been able to call this number,  up until 3 weeks ago. Every time I call this one number it is always engaged. Always.
I did a test over a week with another landline owner who is with the same ISP as myself and they could always call it. They got a ringing tone mine was always engaged. I would call before them and after they rang me back, I would call afterwards.

So did some reading on GZ laughing  and got the idea to call Netcomm. I explained my issue via teamspeak they did remote access and when I asked why this number and only this number was engaged, they said it was "My dial plan"?



I saw netcomm go into my modem settings then VOIP, then he copied and pasted what was in the settings to notepad, which I quickly did a screenshot of.

Before netcomm fixed the issue. 






After they fixed it so I could call the number again.




Link to larger picture

The number I was always able to call up until 3 weeks ago is Telecommunications Disputes Resolution ( TDR) 0508 98 98 98   

My question is... what happened here? Why would I it be set to engaged tone? I am able to call it now thanks to netcomm. I dont call my IP now when it comes to my modem now. 

TIA

Soz for the long post.

NOTE:- Everytime my phone would play (disconnected, etc) up, I assume that Slingshot did a reset? Would this reset affect the issue I had? Even though I had quite a lot of resets, just never had this issue.















Create new topic
cisconz
1175 posts

Uber Geek
+1 received by user: 77

Trusted
Subscriber

  Reply # 1470622 14-Jan-2016 10:53
Send private message

Your dial plan had 0500xxxxxx instead of 0508xxxxxx




Hmmmm



62 posts

Master Geek
+1 received by user: 3


  Reply # 1470625 14-Jan-2016 10:57
Send private message

Well I'm stumped... undecidedWas working up until 3 weeks ago. Would the reset change it??? Or can slingshot change it without me knowing? I did give them access lots of times to sort out issues I had in the past.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.