We currently have our work phones with callplus and an aging Panasonic Hybrid PBX with voicemail.

We have (I am no telco expert):

and 0800 number

a main line (the 0800 calls come to here as well)

a block (10?) DDI numbers

a fax line that just runs on a plain old phone line - not really part of the above - maybe fax2mail would be fine

I cant recall how many concurrent calls we can make - maybe 3?

There is a need to 'transfer' from the main line to a DDI (extension).

We have very low volume of calls - virtually zero outside of NZ.

I am pretty sure a cloud PBX would probably work ok for us. I like the idea that if you had a problem at your work place you could potentially just log in and set up a phone outside your physical premises.

We would obviously have to buy provision suitable VOIP/SIP phones and port our numbers to a new provider.

So while I could google and find quite a few potential providers, I couldnt find any obvious signs that look like they would project manage the logistics (number porting and hardware setup).

Has anyone been through this sort of exercise recently and dealt with a really helpful provider (Central Auckland)?

Love to hear your thoughts - I am really not comfortable with the DIY 2talk sort of setup - I want someone that can 'manage' the process.