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Hamee

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#20521 29-Mar-2008 04:43
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Hi All,

I'm new here and am searching for help, I have a Linksys spa3102 and help is hard to find. Linksys won't answer any questions regarding this product. So please help me out and I'll be forever in debt, if I don't figure this out soon my wife is going to kill me and then sign up with the local phone company again.

Ok first off my settup has been working fine for abour 4 months, everything is still working fine except the phone doesn't ring. Incoming calls are going straight to voice mail. Hence my wifes frustration, everyone else who tries to call me is also getting pretty anoyed that I'm to cheap to use a regular phone line.

Please help me out here I just need to know which setting to change?

Just to be clear my settup goes computer>spa3102>router

Did I mention if this doesn't get fixed I will be thrown out of my home?

Thanks

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zocster
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  #119466 29-Mar-2008 06:12
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have you visited here?

 
 
 

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Hamee

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  #119468 29-Mar-2008 06:40
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Hi, Thanks, yes I have searched on their website, and I also posted on their forums but I haven't found my answer yet. I'm sure someone who nows this box will know the setting that causes this behaviour?

maverick
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  #119484 29-Mar-2008 09:39
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Who is your service provider ?

You havn't set up "Forward all Calls to VoiceMail"  we have seen this a few times with some of our customers Wink, If the calls go directly to Voicemail but your outbound is fine I would suggest checking that.





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Hamee

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  #119546 29-Mar-2008 15:25
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Hi, my isp is ACANAC I'm in Canada, but ya I've checked all the settings  on their end and it's all good there. There must be a setting in the spa3102 web configuration that does this, as you suggest: all  calls to voice mail,  unfortunately it is not obvious what all the settings do. Trust me if it was as simple as unchecking a box that said "all calls to voice mail" I would do it.

Thanks for the suggestions but please keep them coming,  I've contacted my  isp  and I'm waiting to hear back from them.

freitasm
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#119555 29-Mar-2008 15:54
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Usually a redirection to voice mail is set though a web portal from your provider, or from entering some codes on the keypad directly on the handset - I don't think smart services are handled by the router or ATA device, unless it's a digital PBX.

Just to confirm, you've checked that a redirection does not exist via a website management tool?







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maverick
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  #119578 29-Mar-2008 17:30
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Go into your device , under user and check to see if you have DND (Do not disturb) set on anywhere,




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Hamee

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  #119633 30-Mar-2008 03:15
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Hi,

Just to confirm yes I have checked and re-checked the web portal all features are dissabled so I have ruled that out that as the problem.

My voip router is the Linksys spa3102 and it has a number of setting accessable through the web configuration page, I'm pretty sure one of these setting has changed, I could be wrong but it's the only explaination I can come up, everything has been working fine for quite some time and all of a sudden I have this problem.

Thanks



maverick
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  #119644 30-Mar-2008 07:55
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Factory reset it would be your best option then




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Hamee

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  #119654 30-Mar-2008 10:26
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Hoooray!!! Thank you maverick it was the DND setting!!! You saved my marriage!

for anyone else who runs into this problem the DND setting can be found under the following tabs voice>user1 under Supplementary Service Settings: DND setting:

Thanks again for all the help guys, I really do appreciate it.

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