2talk / Go800 call quality?

Forums › VoIP › 2talk / Go800 call quality?

benz1

51 posts

Master Geek

#205968 5-Dec-2016 10:46

Just wondering if the call quality on Go800 (powered by 2talk) is acceptable? The reason I ask is that I tried calling them with some questions re setting up an 0800 number (gave up after waiting for half an hour) but while on hold I noticed a lot of static/interference on the line, at times drowning out the on-hold music. Assuming that they use the 2talk VoIP for their own service, is this an indication of the call quality that people can expect calling a Go800 0800 number?

Thanks in anticipation.

backwards

29 posts

Geek
+1 received by user: 3

#1682347 5-Dec-2016 10:52

I've not used the Go800 service but I do have a few 0800 numbers with 2Talk. Quality is fine from my experience. Can be a little crackly from a mobile phone but this is usually the mobile and the super sensitive microphones picking up all the background noise.

Create a free 028 2Talk account and give it a test first. This should give you a chance to see the quality first hand before going ahead.

benz1

51 posts

Master Geek

#1682431 5-Dec-2016 12:36

Thanks, just spoke to them and the call quality was fine while we were actually speaking, it's just on hold that there was interference. Have just signed up for Go800 as I don't need the extra features of 2talk.

sbiddle

30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1682580 5-Dec-2016 14:58

Sounds like it was simply on hold music that had been correctly converted to 8000hz mono and had the dynamic range reduced to stop it sounding like crap. Common issue.

johny99

495 posts

Ultimate Geek
+1 received by user: 61
Inactive user

#1682857 5-Dec-2016 19:35

As Steve said. Don't let this be the deciding factor although is concerning and makes one think do these people know what they are doing.....