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Topic # 205968 5-Dec-2016 10:46
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Just wondering if the call quality on Go800 (powered by 2talk) is acceptable? The reason I ask is that I tried calling them with some questions re setting up an 0800 number (gave up after waiting for half an hour) but while on hold I noticed a lot of static/interference on the line, at times drowning out the on-hold music. Assuming that they use the 2talk VoIP for their own service, is this an indication of the call quality that people can expect calling a Go800 0800 number?


Thanks in anticipation.

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  Reply # 1682347 5-Dec-2016 10:52
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I've not used the Go800 service but I do have a few 0800 numbers with 2Talk. Quality is fine from my experience. Can be a little crackly from a mobile phone but this is usually the mobile and the super sensitive microphones picking up all the background noise.


Create a free 028 2Talk account and give it a test first. This should give you a chance to see the quality first hand before going ahead.  

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  Reply # 1682431 5-Dec-2016 12:36
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Thanks, just spoke to them and the call quality was fine while we were actually speaking, it's just on hold that there was interference. Have just signed up for Go800 as I don't need the extra features of 2talk.


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  Reply # 1682580 5-Dec-2016 14:58
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Sounds like it was simply on hold music that had been correctly converted to 8000hz mono and had the dynamic range reduced to stop it sounding like crap. Common issue.





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  Reply # 1682857 5-Dec-2016 19:35
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As Steve said. Don't let this be the deciding factor although is concerning and makes one think do these people know what they are doing.....

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