2talk - quality of service?

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macjones

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#20955 10-Apr-2008 22:57

Looking to move to 2talk or vfx.

I like 2talks features, but there are forum comments here from people I trust like this one from Willz...

..... from 2talk but recently it's started to go like italk - "your call cannot proceed at this time because of overloading". I'm giving up on dealing with CallPlus related entities. It's not worth the hassle :)

Anyone else having problems with 2talk, I don't want to switch and be burnt, ditched italk a while back because of quality....

Cheers
Mac

nate

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#122802 11-Apr-2008 11:13

We are running a handful of clients on both the residential/business service (just to put it through its paces) and I can't say we are having the same difficulties.

Have you tried contacting 2Talk support?

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hads

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#123367 14-Apr-2008 10:21

We run all our business calls through 2Talk and haven't had any issues at all.

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mushion22

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#130129 12-May-2008 04:56

Can anyone else tell us about how good 2talk is in terms of features, quality, service, and price? Particularly if you have also had experience with iTalk, VFX, Skype and others.

Has anyone done multihandset connections directly to 2talk?

sbiddle

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#130133 12-May-2008 07:59

mushion22: Can anyone else tell us about how good 2talk is in terms of features, quality, service, and price? Particularly if you have also had experience with iTalk, VFX, Skype and others.

Has anyone done multihandset connections directly to 2talk?

You only need to look at the 2talk website to realise their features and pricing is very good. There are also plenty of people who believe the quality is great however they have experienced a few technical issues recently.

As for comparing it to other services that's always a hard thing to do, you certainly can't compare it with Skype as they are two totally different products and it' a bit like comparing an apple with a banana just because they are both fruits. 2talk's pricing is near unbeatable if you're making a lot of calls.

hads

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#130140 12-May-2008 09:00

sbiddle: There are also plenty of people who believe the quality is great however they have experienced a few technical issues recently.

What are the technical issues you're referring to? We haven't noticed any here.

hads

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mushion22

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#130163 12-May-2008 10:10

sbiddle:you certainly can't compare it with Skype as they are two totally different products and it' a bit like comparing an apple with a banana just because they are both fruits.

Technically they are different yes, but they are still competing products. Skype offers inbound DIDs in Auckland and Wellington as well as outbound calling at cheap rates. Its more like comparing Oranges with Blackcurrants when all you really want is Vitamin C. :)

sbiddle

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#130168 12-May-2008 10:24

hads:
sbiddle: There are also plenty of people who believe the quality is great however they have experienced a few technical issues recently.

What are the technical issues you're referring to? We haven't noticed any here.

hads

There was the comment about from willnz regarding the "call is unable to proceed" message and I've also had a friend who uses the service report this on a few occasions lately as well.

sbiddle

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#130172 12-May-2008 10:27

mushion22:
sbiddle:you certainly can't compare it with Skype as they are two totally different products and it' a bit like comparing an apple with a banana just because they are both fruits.

Technically they are different yes, but they are still competing products. Skype offers inbound DIDs in Auckland and Wellington as well as outbound calling at cheap rates. Its more like comparing Oranges with Blackcurrants when all you really want is Vitamin C. :)

In that respect they are the same but that's about as far as it goes. There is no disputing that the voice quality of Skype to landline calls, particularly in NZ, can be terrible at times as they seem to have points of interconnect in foreign countries.

Skype also don't own their number ranges and there have been issues raised over them using these numbers and their initial allocation.

mushion22

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#130174 12-May-2008 10:34

Yah I know what you mean. I was wondering if they had any NZ or even Aussie PSTN interconnects yet but I guess not. Their quality is great for Skype-Skype calling though.

Meanwhile... so the picture I am getting is that 2talk is nice, particularly for high volume callers, but carries a small risk of issues?

nate

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#130176 12-May-2008 10:41

Why not sign up for the 2Talk free service and try it?

hads

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#130181 12-May-2008 10:52

mushion22: Meanwhile... so the picture I am getting is that 2talk is nice, particularly for high volume callers, but carries a small risk of issues?

It sounds as if a couple of people have been having issues, their support is pretty responsive to requests so I'm sure any issues could be worked through quite easily. We haven't experienced any ourselves and we use the service for our business calls daily.

hads

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mushion22

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#130182 12-May-2008 10:56

Good point. I guess because I'm in Canada at the mo mainly and I'm more interested in testing it over ADSL back in NZ, but I suppose I still could - would be a good test of how well it stands up to a bit of latency.
I am interested to hears others people's points of view though on the service either way though. The thing that draws me to it is the multihandset capability without setting up a pbx, and support for softphones.

Only major problem I would have with them is lack of number ranges (and thus lack of number porting) in Tauranga but according to their forum that should be sorted by June and I'm not back till September anyway. Otherwise the only thing is its slightly more expensive than the likes of WxC (especially given that VFX is free with a fusion plan, and I want to go with naked DSL anyway...).

EDIT: Slightly more expensive for low call volumes i mean

mushion22

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#131381 17-May-2008 08:36

http://www.geekzone.co.nz/mushion22/5067

cr250bromo

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#131416 17-May-2008 12:02

sbiddle: There was the comment about from willnz regarding the "call is unable to proceed" message and I've also had a friend who uses the service report this on a few occasions lately as well.

I remember lots of those in the italk days, tho haven't had anyone complain since I moved to 2talk.

Had a similar problems at work (5x TCL PRI's going into some Cisco 2821's), ocassionally callers were getting the same message when trying to call us, "your call is unable to proceed at this time...'.

After some help from TelstraClear we tracked it down to my work's end. Due to a bug in the version of IOS we were running, randomly some calls were rejected even tho there were resources available to take them. An upgrade of IOS and the problems went away (I'll leave the replacement problems we got with the newer IOS for another thread.. haha). Not saying that italk/2talk's problem are the same but I do know they at least used to use Cisco gateways to connect to the PSTN.

I know some people think that this message indicates italk/2talk have no capacity left, but when I was on italk I was able to reproduce this message on inbound calls from a Telecom PSTN line, yet outbound calls from the italk to the PSTN were always fine.

Of course I reported this multiple times when I was on italk, and was mostly told to restart my ADSL modem or wait a few days and it should be fixed... I gave up in the end.

cws82us

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#136324 7-Jun-2008 22:49

I been with 2talk for allmost 3 mouths and i like to say how great the servers are and everythink
2talk works great
I allso got vfx it works great
if you make alot of toll calls 2talk for u
if you do not make alot of toll calls vfx for u
and bandwith vfx it great Do not hart your bandwith
2talk does
quality vfx it the betta
quality 2talk clear but not us good us vfx
features 2talk the best on features got more then vfx

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