Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

689 posts

Ultimate Geek

#229198 12-Feb-2018 13:54
Send private message

I've just switched to Spark UFB and I'm planning to port my existing home number to 2talk.


On the 2talk site, it has the following warning 
*Commonly broadband connections are associated with a phone number, so these will be disconnected if the associated number is ported away. ^We are only able to port active numbers, so please do not request cancellation until the number port is complete.


As anyone ported a number to 2talk and had issues with their internet being disconnected?






Create new topic
232 posts

Master Geek

  #1955724 12-Feb-2018 14:03
Send private message

Yes, definitely. Including seeing someone loose their main business number for almost a week while they got it resolved (guess how much they liked that).


There are some tricks you can do, such as detaching your existing DSL broadband into Naked Broadband product in advance and then moving the voice service to Spark's "Customer Link" product and porting it from there.


If you're using UFB then it's different (if you provide more info on your broadband specifics you may get a more detailed answer).

689 posts

Ultimate Geek

  #1955725 12-Feb-2018 14:05
Send private message

@speed - I'm on 'Fibre100 Broadband & Landline - Unlimited GB' is that what you meant?



232 posts

Master Geek

  #1955726 12-Feb-2018 14:07
Send private message

That sounds very much like a bundled product to me (but I'm not a Spark customer so I'm not sure).


I'd recommend you contact Spark and ask them if porting your voice number will have any affects. Eg triggering a contract-break fee (if you're on a contract).


If they (Spark) insist on you keeping a number on the bundle then you could ask them to put your existing number on Customer Link and assign a new number to the bundle. Then port the customer link number from 2talk's end once Spark have detached it from the bundle.


Bottom line, call Spark.



4542 posts

Uber Geek


  #1955754 12-Feb-2018 14:16
Send private message

Recently just had a customer who had a site on fixed 4G, we ported the number away. And then Spark disconnected the 4G connection. Who would of thought...


So yes, definitely check with them and make sure the products are separated.

689 posts

Ultimate Geek

  #1962771 23-Feb-2018 10:37
Send private message

Happy to report that the porting to 2talk was a seamless process.


@speed I spoke to Spark about the customer link solution and they said that would increase the complexity. Basically as long as 2talk only request number porting then the broadband service was in no danger of being disconnected. 2talk do this by default.


Create new topic

Twitter and LinkedIn »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Nokia 2.3 brings to be available in New Zealand
Posted 6-Jul-2020 12:30

Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53

Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48

Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44

Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41

Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07

New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58

Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10

Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30

Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14

Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17

Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56

Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28

Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18

OPPO A72 a top mid-tier smartphone
Posted 19-Jun-2020 18:02

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.