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Topic # 23522 1-Jul-2008 20:37
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Appreciate some advice with the planning of some office comms.

We run an office in Auckland and Wellington and have operations spread between these i.e. customers call each location directly.

We are merging part of our operation into Auckland and will need to get Wellington calls to Auckland (and vice versa) in the most cost effective way possible. We want the option to be able to pass calls between the centres and also support each other if required.

Our operations run 24x7 and we require a good quality phone service for customers. I have experienced very noisy and latent VOIP connections so not sure if this is the solution?

We currently utilise an AVAYA IP phone system in Auckland and have an old PABX in Wellington.

An outcome we would like to have is the ability for customers in each centre to 'appear' as though they are being called from the local office if in fact the call is being made from elsewhere.

I understand that we could get the respective number call forwarded to the other however this will cost each time and so really looking for some advice to either products or services out there that can assist.

Appreciate any advice to steer me in the right direction.

Thanks

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Reply # 142034 1-Jul-2008 21:06
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Hi Guy

You can certainly redirect your Wellington calls up to Auckland free-of-charge.  WorldxChange offer a service to allow free incoming calls from a Wellington number (we'd have to do a number port) to your Auckland location. You would need to have SIP trunks with WorldxChange, we are a dealer for them so are more than happy to help out.

Regarding VoIP quality, we have a demo area setup in our Newmarket office - if you are Auckland based I'd be happy for you to try the excellent quality for yourself :)

Final thing, not sure if your AVAYA system can label calls separately based on the incoming number, so you may need to contact your PBX installer (over ISDN with separate DDIs it could be done).  Alternatively, our systems do offer this functionality.

PM me if you wish to discuss.

Regards
Nathan, Director - 3Bit.

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  Reply # 145156 8-Jul-2008 23:20
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You could potentially replace the wellington system with an asterisk PBX, setup a H323 trunk between asterisk and the avaya IP system potentially?

Otherwise would you ever change the Avaya system?


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