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93 posts

Master Geek


Topic # 239318 11-Jul-2018 22:14
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I had an ex-vodafone landline ported to 2talk about a month ago, haven't had any issues so far but today its stopped working.

 

 

 

If I call the number from my mobile it works but from when I test it from my home landline its saying this number is not active...

 

 

 

Tried resetting the line, restarting equipment and changing the forwarding number but still the same.

 

 

 

Any ideas?


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  Reply # 2054658 11-Jul-2018 22:51
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You probably need to contact your landline provider.




Location: Dunedin

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Master Geek
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  Reply # 2054659 11-Jul-2018 22:52
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Sure. It's a not uncommon PSTN routing issue. Just lodge a ticket with 2talk explaining the issue and be sure to include both the destination number and a source number from which you cannot reach the destination. They will get it resolved.

 

 


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  Reply # 2054700 12-Jul-2018 06:52
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log a fault ticket with the A party service provider not the B party 

 

John





Ex JohnR VodafoneNZ 17 years 4 days

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