Calls to 2talk number not going through

Forums › VoIP › Calls to 2talk number not going through

jaskarn

93 posts

Master Geek

Topic # 239318 11-Jul-2018 22:14

I had an ex-vodafone landline ported to 2talk about a month ago, haven't had any issues so far but today its stopped working.

If I call the number from my mobile it works but from when I test it from my home landline its saying this number is not active...

Tried resetting the line, restarting equipment and changing the forwarding number but still the same.

Any ideas?

andrewNZ

1973 posts

Uber Geek
+1 received by user: 1099

Reply # 2054658 11-Jul-2018 22:51

You probably need to contact your landline provider.

Location: Dunedin

speed

158 posts

Master Geek
+1 received by user: 51

Reply # 2054659 11-Jul-2018 22:52

Sure. It's a not uncommon PSTN routing issue. Just lodge a ticket with 2talk explaining the issue and be sure to include both the destination number and a source number from which you cannot reach the destination. They will get it resolved.

Linux

3569 posts

Uber Geek
+1 received by user: 2058

Trusted

Lifetime subscriber

Reply # 2054700 12-Jul-2018 06:52

log a fault ticket with the A party service provider not the B party

John

Ex JohnR VodafoneNZ 17 years 4 days