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94 posts

Master Geek

Topic # 239318 11-Jul-2018 22:14
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I had an ex-vodafone landline ported to 2talk about a month ago, haven't had any issues so far but today its stopped working.




If I call the number from my mobile it works but from when I test it from my home landline its saying this number is not active...




Tried resetting the line, restarting equipment and changing the forwarding number but still the same.




Any ideas?

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2020 posts

Uber Geek
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  Reply # 2054658 11-Jul-2018 22:51
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You probably need to contact your landline provider.

Location: Dunedin

176 posts

Master Geek
+1 received by user: 59

  Reply # 2054659 11-Jul-2018 22:52
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Sure. It's a not uncommon PSTN routing issue. Just lodge a ticket with 2talk explaining the issue and be sure to include both the destination number and a source number from which you cannot reach the destination. They will get it resolved.




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  Reply # 2054700 12-Jul-2018 06:52
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log a fault ticket with the A party service provider not the B party 



Ex JohnR VodafoneNZ 17 years 4 days

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